Account Supervisor

dotdotdash; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

dotdotdash, based in New York, NY, is seeking an Account Supervisor to lead teams in delivering outstanding organic social campaigns for a premium automotive brand. The role requires coordination among various teams to create and manage social media strategies aligned with the client's brand voice.

The ideal candidate will have over four years of account management experience, particularly in social media, and demonstrate strong project management and communication skills. Join our innovative group where creativity meets technology.

Qualifications

• 4-5 years of agency account management experience.
• Experience supporting organic social media clients.
• Strong project management, timeline coordination, and organizational skills.

Responsibilities

• Coordinate multi-disciplinary teams to deliver social campaigns.
• Manage account operations and project timelines.
• Ensure quality across all organic social content.

Skills

Agency account management experience

Organic social media strategy

Project management skills

Communication skills

Collaboration skills

Tools

Project management tools

Social publishing platforms

Analytics platforms

Job description

dotdotdash is an experience innovation agency leading brands into new spaces. We thrive at the intersection of culture and technology — crafting distinctive, connected and impactful customer experiences across the entire brand ecosystem.

At dotdotdash, we are more than marketers; we are explorers, innovators and creators of what’s next. Our name, inspired by morse code — a simple yet revolutionary medium of communication — reflects the core of what we create: multisensory experiences that communicate brand messages people can see, touch, hear and interact with. Narratives that resonate and empower audiences to engage and spread on their own terms. We’re seeking to grow our team with individuals who share our passion for tangible creativity, our commitment to pushing boundaries, and our belief in the power of participatory experiences. At the heart of everything we do are the principles that guide how we create and collaborate:

• Play. We embrace curiosity, experimentation and fun in our work and our partnerships.
• Take Risks. We challenge the status quo and take informed risks to push boundaries.
• Stay Humble. We lead through example, listening and learning.
• Adapt. We evolve at the pace of culture and technology.
• Be Diligent. We commit to persistence and details through delivery.

KEY RESPONSIBILITIES

As an Account Supervisor at dotdotdash, you'll coordinate multi-disciplinary teams to deliver organic social excellence for a premium automotive brand.

• Coordinate across internal teams (strategy/analytics, creative, community management) to develop and execute integrated organic social campaigns that align with client's annual strategy and brand voice.
• Oversee creation of monthly content calendars, campaign timelines, and deliverable tracking to keep all organic social initiatives organized and on schedule
• Manage day-to-day account operations including project coordination, resource allocation, and status reporting across all organic social platforms (Instagram, Facebook, YouTube, TikTok, LinkedIn)
• Support weekly client meetings by preparing comprehensive status updates and project dashboards
• Support budget and scope management including monthly retainer tracking, quarterly forecasting, and identification of scope changes or change order opportunities
• Partner with senior account directors (and partner agencies) on strategic planning, input briefs, and client counsel to shape campaign direction and strategy
• Ensure quality and consistency across all organic social content, brand voice, and campaign messaging across platforms, flagging optimization opportunities
• Coordinate product information accuracy, legal approvals, and brand compliance for all organic social content before publication
• Facilitate cross-functional approvals and communication among creative teams, strategy partners, and client stakeholders to keep all parties aligned
• Support influencer vetting, briefing, and coordination with brand partners on organic social initiatives and sponsored content
• Support community management scheduling and coordination for weekend/holiday coverage and ongoing audience engagement
• Navigate competing priorities in a fast-paced, deadline-driven environment while maintaining strong team collaboration and communication

QUALIFICATIONS:

QUALIFICATIONS

• 4-5 years of agency account management experience
• Proven experience supporting organic social media clients (paid social media experience also welcomed)
• Automotive industry experience (and passion) a plus
• Strong project management, timeline coordination, and organizational skills
• Proficiency with budget tracking, forecasting, and financial reporting
• Understanding of social media platforms, organic social strategy, and content marketing
• Excellent written and verbal communication skills with ability to present to clients and stakeholders
• Demonstrated ability to manage multiple competing priorities and deliverables in a fast-paced environment
• Strong cross-functional collaboration skills and experience working with creative, strategy, and analytics teams
• Familiarity with project management tools and social publishing and analytics platforms
• New business pitching experience a plus

ABOUT DOTDOTDASH

As part of Omnicom Advertising Group, we combine boutique service and craft with the reach and resources of a global network.

Our Pulse.

dotdotdash is where creativity meets reality and ideas take tangible form. We are rooted in making and producing, combining emerging media and technology to take informed risks and create industry firsts. Whether crafting campaigns, digital products or transformative experiences, our joy and passion have always been at the interplay between thinking and doing, between imagining what’s possible and making it real.

Our People.

dotdotdash is a home for dreamers, makers, and disruptors who challenge the status quo and collaborate with curiosity and courage. Here, we don’t just make a living being creative; we live to create. We don’t just deliver work to satisfy scope, we create work that goes beyond, to shift perspectives and influence the future. Our passion drives us to push boundaries, exceed expectations, and build something we and our clients can genuinely be proud of.

Our Purpose.

dotdotdash is where innovation matters and is valued if it inspires change. It’s not just about what we make; it’s about why it's being made. From ephemeral experiences to permanent products, we are guided to combine art and advertising to create something larger than ourselves — for our clients and their audiences — building connections and leaving a legacy of impact and possibility.