Account Supervisor

FleishmanHillard; Detroit (MI); Hybrid; USD 61,000 - 94,000; Full time

Benefits offered by this job

Flexible hybrid work model

Job summary

FleishmanHillard is seeking a Social Media Tools and Platforms Manager to own the day-to-day administration and optimization of enterprise social media tools for two large accounts. You will manage user access, dashboards, integrations, and reporting while coordinating with vendors and account teams.

The role sits at the intersection of technology and communications, requiring you to translate platform capabilities into practical solutions and to stay current on updates and emerging tools in the

Qualifications

• 3–6 years of hands-on enterprise social media platform administration.
• Direct experience with Sprinklr, Sprout Social or Khoros preferred.
• Knowledge of social listening and analytics platforms like Brandwatch and Talkwalker.
• Experience managing large, complex accounts in an agency or in-house setting.

Responsibilities

• Manage platform instances for government and automotive clients, including access, permissions, dashboards, and integrations.
• Serve as primary contact for vendors, handling escalations and renewals.
• Configure listening queries, publishing workflows, and reporting templates.
• Train account teams on platform features and best practices.
• Monitor platform health and flag risks to data integrity or outages.
• Collaborate with FH tools manager to ensure consistent platform configurations.
• Support client conversations about capabilities and usage reporting.
• Stay current on platform updates and emerging tools.
• Own global shared inbox strategy using Microsoft Form, Outlook templates, and Power Automate.
• Translate technical issues into clear recommendations.

Skills

Account management

Agency experience

Organizational skills

Communication

Tools

Sprinklr

Sprout Social

Khoros

Brandwatch

Talkwalker

Job description

Job Description

FleishmanHillard is looking for a Social Media Tools and Platforms Manager to serve as the primary technical resource for two enterprise accounts. This person will own the day-to-day administration, configuration, and optimization of social media management, publishing, and listening platforms including Sprinklr, Khoros, Sprout Social, Brandwatch, Talkwalker, and related tools. The role sits at the intersection of technology and communications, requiring someone who can translate complex platform capabilities into practical solutions for account teams and clients.

Agency

FleishmanHillard

Job Function

Consulting

Job Subfunction

Business and Change Consulting

What You Will Do

• Manage platform instances for a large government client and large automotive client, including user access, permissions, workflows, dashboards, and integrations
• Serve as the primary point of contact for platform vendors, handling support escalations, contract questions, renewal conversations, and product roadmap updates
• Configure listening queries, publishing workflows, and reporting templates that align with each client's objectives and compliance requirements
• Partner with account teams to troubleshoot platform issues, identify capability gaps, and recommend solutions
• Deliver training to account team members on platform features and best practices
• Monitor platform health and proactively flag risks related to data integrity, workflow performance, or system outages
• Work alongside the FH tools manager to share knowledge, coordinate coverage, and maintain consistency in how platforms are configured and supported across the agency
• Support client-facing conversations about platform capabilities, usage reporting, and tool optimization as needed
• Stay current on platform updates, new features, and emerging tools in the social media and digital intelligence space
• Own the strategy for the global shared inbox resource including the intake Microsoft Form, response templates through Outlook, and Power Automate process.
• Translate technical issues and platform complexity into clear recommendations and practical solutions.

What We Are Looking For

• 3 to 6 years of hands-on experience administering enterprise social media platforms; direct experience with Sprinklr, Sprout Social and/or Khoros is strongly preferred
• Working knowledge of social listening and analytics platforms, including Brandwatch and Talkwalker
• Familiarity with the demands of large, complex accounts in an agency or in-house setting
• Strong organizational skills and the ability to manage multiple priorities across two accounts simultaneously

Why This Role Matters

Social media platforms have become core infrastructure for major brand communications programs. Managing them well takes real expertise. This role gives FleishmanHillard a dedicated specialist who can ensure that two of the agency's most important accounts have the technical support they need to operate at the highest level.

About FleishmanHillard

FleishmanHillard specializes in public relations, reputation management, brand marketing, digital strategy, social engagement, and content strategy. We are part of the Omnicom PR Group, with nearly 80 offices worldwide and a global network of affiliates.

We offer a flexible hybrid work model designed to support collaboration, balance, and individual needs. Our goal is to create a thriving, inclusive environment where people can bring their best selves to work—every day. FleishmanHillard is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, alienage, citizenship status, sexual orientation, genetic information, or any other protected class under federal, state or local laws.

The anticipated salary range for this Account Supervisor position is $61,000 – $94,000.

Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications and geography. A range of medical, dental, vision, 401(k) matching, paid time off and/or other benefits also are available.

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in‑office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in‑office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.