Account Success Manager - New/Large (Remote)

Galls; Lexington (KY); Remote; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a New Large Account Success Manager to oversee the onboarding of strategic customers. This role involves applying professional project management methods to ensure a seamless transition for new clients, enhancing their experience with tailored solutions. You'll collaborate with internal teams and customers, leading initiatives that foster loyalty and satisfaction. With a focus on communication and leadership, this position offers a chance to make a significant impact while enjoying a range of benefits and a supportive work environment.

Benefits

Medical/Dental/Vision Coverage

401(k) Retirement Plan

Flexible Benefits

Employee Discount

Vacation and Personal Time

Paid Holidays

Tuition Reimbursement

Daily Pay

Qualifications

• Associates degree or higher in a relevant field.
• Customer Service experience is required.
• Demonstrated Project Management skills.

Responsibilities

• Manage onboarding for new large strategic customers.
• Drive customer loyalty through effective project management.
• Lead customer meetings and site audits.

Skills

Project Management

Customer Service

Leadership

Communication Skills

Problem-solving

Conflict Management

Business Negotiation

Education

Associates degree in Project Management

Associates degree in Operations Management

Associates degree in Business Administration

Job description

Galls, LLC is the largest and fastest growing supplier of uniforms and equipment to public safety professionals with a national presence in more than 80 locations across the nation. With over 50 years in the industry, it is easy to see why. We are PROUD to Serve America's public safety professionals by providing the broadest selection of uniforms, equipment and solutions combined with great customer service.

JOB SUMMARY

The New Large Account Success Manager (NLASM) manages onboarding a new, large, strategic customer to Galls through the application of professional project management methods and tools.

WHAT YOU'LL DO

• The NLASM, along with the seller meets with the prospective new, large strategic customer to gain full understanding of their future-state program.


• The NLASM and seller partner to build a project plan that will, when completely executed, reflect the customer's new Galls program.


• Upon winning the business, the NLASM drives long term customer loyalty and retention by leading the customer and internal partners execution of a professional project management plan resulting in a perfect onboarding and run state of the customer's new account.


• The NLASM leads "without formal authority" directing the resources at Galls corporate and in the field to complete their tasks on the project plan as quickly as possible to launch the new account "on time and as expected" maximizing Galls revenue and delighting our newest, most strategic customers.


• NLASM will be expected to attend onsite customer meetings for the purpose of site reviews, wearer sizing's - which may take place over several weekends and early mornings - site audits, site preparation and inventories at the customer's facilities as well as Galls facilities supporting customer the new customer.


• Expected to stay with the new customer for a minimum of 16 weeks post installation including participating in the first business review and conducting virtual and onsite audits to ensure the customer is completely satisfied with their new program.


• New Account Onboarding Satisfaction Survey, first year Net Promoter Score feedback data, first year growth and first year eQuip adoption rates, as well as general KPIs related to customer satisfaction and program participation will help measure success in role


• Recognized as a Trusted Advisor for the customers, professional sellers, and Strategic Account Managers in their designated territory.

WHAT YOU BRING

• Associates degree (or higher) in Project Management, Operations or Logistics Management, Business Administration, or related field


• Customer Service experience is required


• Previous experience working in the uniform industry is preferred.


• 50-75% of travel is required


• Demonstrated Project Management skills


• Leadership and excellent organizational skills


• Outstanding communication skills


• Problem-solving aptitude


• Proficiency in conflict management and business negotiation processes


• Excellent written and verbal communications skills with experience presenting to various levels of an organization, including executives and leadership teams

WHAT WE OFFER

• Excellent medical/dental and vision coverage- Eligible 1^stday of the month after start date


• 401(k) retirement plan with company contribution (because you will retire someday)


• Flexible benefits-choose what you like, ignore the rest


• Generous employee discount


• Vacation and Personal Time


• Paid Holidays


• Tuition reimbursement


• Daily Pay; up to 50% of your pay

Galls is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please call Human Resources at 859-266-7227 with the nature of your accommodation request and include the Galls location and the title of the job opening.