Account Specialist, Collision

Axalta-Coating-Systems; Austin (TX); Remote; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Axalta is seeking an Account Specialist in Automotive Refinish to maintain strong customer satisfaction and drive long-term retention within our regional sales team. You will partner with coatings customers to ensure that all elements of the business agreement are delivered.

You will develop and execute account plans that capture product, color and service needs, communicate the value of Axalta products and services, and coordinate resources to meet unique customer requirements.

Qualifications

• Strong knowledge of the collision repair, commercial transportation and industrial business environment
• Proven track record of automotive refinish customer support
• Ability to travel up to 50% of the time and conduct onsite visits to customer sites

Responsibilities

• Acts as primary point of contact for identified customers and builds strong, collaborative relationships
• Develops and executes account plans capturing product, color and services needs of the customer
• Understands and communicates the value of Axalta products, colors, and services to customers
• Maintains organized communication with a regular customer call schedule and documents interactions in SFDC
• Follows up on issues timely and identifies process improvements to alleviate roadblocks
• Leads paint conversion efforts and coordinates distribution resources to support the customer

Skills

Automotive Refinish

Sales experience

Customer relationship management

Education

Bachelor’s degree

Tools

Salesforce

MS Office

Job description

Account Specialist, CollisionAxalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.The Account Specialist, Automotive Refinish is responsible for maintaining strong customer satisfaction and long-term retention of Axalta’s customers within a market. As a member of the regional sales team the Account Specialist will partner with our coatings customers to foster their long-term success by ensuring that all elements of the business agreement are delivered.The Account Specialist works with a high sense of urgency and demonstrates ownership, commitment, and accountability to Regional and Axalta goals.Work Location: This fully remote role requires a local presence in TX, preferably San Antonio, to allow for onsite visits to customer sites and is not eligible for relocation nor sponsorship.Key Responsibilities:Acts as primary point of contact for identified customers and builds strong, collaborative relationshipsUnderstands key elements of the business agreement with each customerDevelops and executes account plans capturing the product, color and services needs of the customerUnderstands and accurately communicates the values and benefits of Axalta product, color, and servicesUnderstands and engages the appropriate resources to meet the unique needs of each customerMaintains an organized communication approach with a regular customer call schedule and clearly documents customer interactions in SalesForce (SFDC)Follows-up on issues in a timely manner and identifies and advises on process improvements to alleviate roadblocks facing the customerEffectively prioritize tasks and contributes to regional team’s expected results for revenue, profitability, customer retention, and distributor management with a high sense of urgencyProvides support on standard operating procedures (SOP’s) and ensures customer is aware of education and support available through Axalta Training Classes and Local Performance GroupsLeads paint conversion efforts and solicits distribution resources to support the customerMaintains accurate account information and contact data in SalesForce (SFDC)Utilizes appropriate technological resources (SharePoint, Salesforce, MSOffice, etc.) to further individual productivity and enhance communication with co-workers and customersJob Requirements: An experienced sales professional with Automotive Refinish background and a strong track of successful customer support.Bachelor’s degree and/or at least 3-5 years of Automotive Refinish industry experienceStrong knowledge of the collision repair, commercial transportation and industrial business environment as well as distribution fundamentalsWorking knowledge Axalta’s core product lines and repair shop business fundamentalsAbility to identify customer needs and responds quickly to effectively resolve problems using a collaborative approachSelf-disciplined and able to perform effectively in unstructured and autonomous conditionsPresents oneself in professional manner throughout all levels of the organization and considers how actions will affect customersStrong team player and actively seeks opportunities to support territory activities and meet customer needsDemonstrates effective written and oral communication skillsCompetent computer skills, proficient with MS Office (Word, Excel, PowerPoint)Must be willing and able to travel up to 50% of the timeValid Driver’s License requiredThis is an active opening for which we are recruiting to fill immediately.Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.Our Company:Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.Recruitment Fraud Alert: We take candidate safety seriously. If you believe you’ve encountered a fraudulent job posting claiming to represent our company, please include a link or screenshot and report it to [e-mail].4 - Sales Workers (EEO-1 Job Categories-United States of America)We consider an individual’s qualifications, skillset, and experience to determine final salary. This role is eligible for benefits such as health insurance and paid time off. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.This is an active opening for which we are recruiting to fill immediately.