Account Specialist

CF Industries; Northbrook (IL); On-site; USD 52,900 - 65,700; Full time

Benefits offered by this job

Incentive program

Flexible work arrangements

Comprehensive benefits package

401(k) plan with potential employer contribution

Job summary

CF Industries is seeking an Account Specialist to support the sales team by managing contracts from placement to completion while ensuring customer satisfaction. The role involves communicating with various internal departments and customers to address needs and concerns.

The ideal candidate should hold a Bachelor’s Degree and possess strong organization, communication, and problem-solving skills, with familiarity in Microsoft Office. Compelling benefits and a focus on work-life balance are part of our comprehensive package.

Qualifications

• Bachelor’s Degree or equivalent required.
• Excellent communication skills essential for internal and external relations.
• Strong problem resolution and analytical skills needed.

Responsibilities

• Manage contracts from placement through completion.
• Maintain communication with customers to ensure needs are met.
• Create orders and review customer data in internal systems.

Skills

Communication skills

Organization skills

Problem solving

Analytical skills

Familiarity with Microsoft Office

Navigating computer systems

Knowledge of supply chain/logistics

Education

Bachelor’s Degree or equivalent

Tools

SAP

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Sales Job Summary

The ideal candidate for this role will support the sales team by managing contracts from placement through completion while working closely with account managers, supply chain, accounting, manufacturing plants, and product management to ensure all customer concerns and needs are met. A successful Account Specialist will ensure customer satisfaction while becoming well versed in all aspects of CF’s business.

Job Responsibilities

• Complete all required duties: contract maintenance, order creation, delivery schedules, balance adjustments, and any other tasks as needed.
• Maintain thorough and consistent communication with internal and external customers to ensure all needs are met, ranging from timely shipment to day‑to‑day inquiries.
• Use internal systems/databases to create orders, issue credits/debits, inventory adjustments, assemble proper backup documentation, and review customer data as needed.
• Assist with the approval process for disputes, customer concerns, fee adjustments, and contract related changes.
• Be the main point of contact for any changes that occur with customer accounts.
• Collaborate with the Sales, Supply Chain, Finance/Accounting, Logistics, and Marketing teams to meet or exceed customer expectations.
• Be engaged and energetic to learn about all aspects of CF’s business including production capabilities, industry trends, and information about CF products and markets.
• Opportunities to travel to meet with customers, visit production facilities, and storage terminals.
• After‑hours support is required on a rotating basis through the team.
• Travel is not mandatory but is occasionally encouraged.

Requirements

• Bachelor’s Degree or equivalent.
• Well‑developed communication skills for internal and external relations.
• Good organization, administrative, and task management skills.
• Strong problem resolution and analytical skills.
• Must be able to exercise independent judgment within established guidelines.
• Familiar with Microsoft Office programs (Word, Excel, PowerPoint, Outlook).
• Ability to learn and navigate computer systems, SAP, and proprietary CF software.
• Familiarity with fertilizer/chemical industry, supply chain, or logistics is a plus, but not required.
• Ability to add to the CF culture in which everyone strives to succeed.

Position Scope

A successful candidate in this position will have strong communication, organization, and problem‑solving skills. They will be a key resource for the sales team in maintaining and completing all contracts and orders. Through system navigation, business processes, and teamwork, a successful account specialist will build relationships with customers and work to see all sales through to completion. Along the way, an account specialist will solve the issues that come up in complex transactions. The job changes daily and allows one to be constantly engaged, learning, and developing. The position allows for numerous learning opportunities, special projects, and potential growth within the company.

Compensation

Estimated base pay for the position is typically between $52,900 and $65,700. The actual base pay for the position may be influenced by factors such as education, training, skills, qualifications, competencies, years of experience, job‑related knowledge, and scope of the role, and could be outside of the posted pay range.

Benefits

In addition to base pay, an incentive program is available to all full‑time employees, and a comprehensive benefits package includes two medical plan options, a health savings plan with a company contribution and a match, dental and vision benefits, a well‑being incentive program, 401(k) plan with a potential of receiving between 10% and 13% of the employer’s contribution, life and disability insurance, paid time off programs, and much more. Additionally, we offer several flexible work arrangements to support a healthy work‑life balance.

EEO and Accommodation

If you need any assistance seeking a job opportunity at CF Industries, or if you need reasonable accommodation with the application process, please call 847-405-2400 or contact us at [e-mail].