Account Solution Engineer - Department of War (All Levels)

Salesforce, Inc.; McLean (VA); On-site; USD 113,000 - 211,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce's Public Sector team seeks a Solution/Sales Engineer to operate across the DoW ecosystem, engaging with military program offices and defense contractors. You will run discovery, architect cloud solutions, build POCs, and drive adoption of agentic AI.

You’ll demonstrate security posture for DoW IL2/IL4/IL5, support RFI/RFPs, and collaborate with account teams to accelerate pipeline while delivering scalable, compliant demos.

Qualifications

• 7+ years as Solution or Sales Engineer for CRM/enterprise SaaS/mission IT with DoW or defense contractor customers preferred
• Hands-on with Agentforce, Data Cloud, and Salesforce Platform; able to prototype agentic workflows, automation, and data pipelines
• Practical AI fluency: knowledge of LLMs, RAG/grounding, agentic design; safety, reliability, governance for DoW environments
• Deep discovery and MVP scoping: run technical and business discovery, define agentic use cases, set success criteria, outline architecture/activation plan
• Familiarity with DoW compliance frameworks
• Strong written, verbal, and whiteboard communication; able to engage from developer to C-suite and COTR
• U.S. citizenship; ability to travel domestically; willing to obtain DoW security clearance

Responsibilities

• Engage with DoW customers to understand mission requirements and technical environment
• Map requirements to Salesforce portfolio and deliver tailored demos/POCs for DoW use cases
• Architect and prototype agentic DoW solutions including governance and data handling patterns
• Articulate Salesforce security/compliance posture for IL2/IL4/IL5 to evaluators and program offices
• Support RFI/RFP responses with technical content, demos, and architecture docs
• Collaborate with Account Executives, Capture Managers, and Customer Success in a team-selling setup
• Create reusable POC assets, playbooks, and best-practice guides for scaling delivery across DoW customers
• Provide Voice of the Customer to Product and Marketing

Skills

Agentforce

Data Cloud

Salesforce Platform

Apex

Lightning Web Components

SQL

Python

DoW knowledge

Education

B.S. in Computer Science, Software Engineering, MIS

Tools

Cursor

Claude Code

Agentforce Vibes

GovCloud/AWS GovCloud/AZ Gov envs

Job description

ABOUT THE TEAM

Salesforce's Public Sector business unit delivers PaaS and SaaS solutions to the U.S. Department of War—built to meet DoW Impact Level authorization requirements. We help warfighters and program offices modernize operations, accelerate mission outcomes, and put AI to work at the tactical and enterprise level.

THE ROLE

We need an SE who can operate across both sides of the DoW ecosystem—engaging directly with military program offices and acquisition teams on one end, and defense contractors on the other. You'll be the technical quarterback on complex DoW pursuits: running discovery, architecting cloud solutions, building POCs, and eliminating technical barriers to adoption. Agentic AI is now a core part of our platform story—you need to be able to build with it, not just talk about it.

WHAT YOU'LL DO

• Engage directly with DoW customers (combatant commands, military services, defense agencies) to understand mission requirements, program constraints, and technical environment
• Map requirements to the Salesforce portfolio: Sales Cloud, Service Cloud, MuleSoft, Tableau, Agentforce, Data360, and Government Cloud Plus Defense Design, build, and deliver tailored demos and proof-of-concept solutions for DoW use cases—HR, logistics, sustainment, case/investigation management, acquisition lifecycle, program management, and workforce operations
• Architect and prototype Agentforce solutions for DoW environments—including agentic workflow design, grounding/RAG patterns for controlled unclassified data, prompt governance, and production readiness considerations for mission-critical deployments
• Clearly articulate Salesforce's security and compliance posture— DoW IL2/IL4/IL5 authorizations, data sovereignty, and cloud security architecture to technical evaluators, ISSOs, and program offices
• Support RFI/RFP responses by contributing technical content, demo scenarios, and architecture documentation
• Partner with Account Executives, Capture Managers, and Customer Success in a team-selling environment to support pipeline and pursuit strategy
• Build reusable POC assets, playbooks, and best-practice guides to scale delivery across the DoW customer base
• Feed Voice of the Customer insights back to Salesforce Product and inform messaging plays with Product Marketing

WHAT YOU BRING

• Required 7+ years of experience as a Solution or Sales Engineer for a CRM, enterprise SaaS, or mission IT company—with DoW or defense contractor customers strongly preferred
• Hands‑on Agentforce, Data Cloud, and Salesforce Platform builder: able to prototype agentic workflows, automation, and data pipelines from scratch
• Practical AI fluency: working knowledge of LLMs, RAG/grounding, agentic system design, and production behavior—including safety, reliability, and governance considerations relevant to DoW operational environments
• Deep discovery and MVP scoping: able to run technical and business discovery, define agentic use cases, set measurable success criteria, and produce a feasible architecture and activation plan
• Familiarity with DoW compliance frameworks
• Strong written, verbal, and whiteboard communication skills—able to engage from developer to C-suite, and from technical evaluator to COTR
• Ability to work cross‑functionally in a fast‑paced, team‑selling environment managing multiple pursuits simultaneously
• U.S. citizenship required; ability to obtain a DoW security clearance preferred
• Ability to travel domestically, including to military installations and industry events
• Preferred Salesforce certifications: Administrator, Sales Cloud, Service Cloud, Platform Developer, or Public Sector Solutions
• Experience with Apex, Lightning Web Components, or equivalent engineering background; comfort with SQL and/or Python
• Experience with agentic engineering tooling (Cursor, Claude Code, Agentforce Vibes, or similar)
• Familiarity with GovCloud, AWS GovCloud, or Azure Government environments

EDUCATION

B.S. in Computer Science, Software Engineering, MIS, required.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• an employee stock purchasing program

The typical base salary range for this position is $113,330 - $210,910 annually. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $124,670 - $231,980 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.