Account Solution Engineer - Department of War (All Levels)

Salesforce; Boston (MA); On-site; USD 113,330 - 210,910; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Mental health support

Paid parental leave

401(k) plan

Employee stock purchasing program

Job summary

Salesforce is looking for a skilled Solution Engineer based in Boston to support the Department of War projects, leveraging AI and cloud technologies. You will engage with military program offices, architect solutions, and conduct tailored demonstrations. The ideal candidate has over 7 years of experience in CRM or enterprise SaaS and strong communication skills. Salesforce offers competitive benefits including health insurance, parental leave, and a 401(k). Salary ranges from $113,330 to $210,910 annually based on location.

Qualifications

• 7+ years of experience as a Solution or Sales Engineer for CRM or SaaS companies.
• Hands-on experience with Agentforce and Salesforce Platform.
• Ability to prototype workflows and data pipelines.

Responsibilities

• Engage directly with DoW customers to understand mission requirements.
• Design and deliver tailored demos and proof-of-concept solutions.
• Support RFI/RFP responses with technical content and demo scenarios.

Skills

Agentforce expertise

AI fluency

Communication skills

Discovery and MVP scoping

Cross-functional collaboration

Education

B.S. in Computer Science, Software Engineering, or MIS

Tools

SQL

Python

Salesforce Platform

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

About the Team

Salesforce’s Public Sector business unit delivers PaaS and SaaS solutions to the U.S. Department of War—built to meet DoW Impact Level authorization requirements. We help warfighters and program offices modernize operations, accelerate mission outcomes, and put AI to work at the tactical and enterprise level.

The Role

We need an SE who can operate across both sides of the DoW ecosystem—engaging directly with military program offices and acquisition teams on one end, and defense contractors on the other. You’ll be the technical quarterback on complex DoW pursuits: running discovery, architecting cloud solutions, building POCs, and eliminating technical barriers to adoption. Agentic AI is now a core part of our platform story—you need to be able to build with it, not just talk about it.

What You’ll Do

• Engage directly with DoW customers (combatant commands, military services, defense agencies) to understand mission requirements, program constraints, and technical environment
• Map requirements to the Salesforce portfolio: Sales Cloud, Service Cloud, MuleSoft, Tableau, Agentforce, Data360, and Government Cloud Plus Defense
• Design, build, and deliver tailored demos and proof‑of‑concept solutions for DoW use cases—HR, logistics, sustainment, case/investigation management, acquisition lifecycle, program management, and workforce operations
• Architect and prototype Agentforce solutions for DoW environments—including agentic workflow design, grounding/RAG patterns for controlled unclassified data, prompt governance, and production readiness considerations for mission‑critical deployments
• Clearly articulate Salesforce’s security and compliance posture— DoW IL2/IL4/IL5 authorizations, data sovereignty, and cloud security architecture—to technical evaluators, ISSOs, and program offices
• Support RFI/RFP responses by contributing technical content, demo scenarios, and architecture documentation
• Partner with Account Executives, Capture Managers, and Customer Success in a team‑selling environment to support pipeline and pursuit strategy
• Build reusable POC assets, playbooks, and best‑practice guides to scale delivery across the DoW customer base
• Feed Voice of the Customer insights back to Salesforce Product and inform messaging plays with Product Marketing

Required Qualifications

• 7+ years of experience as a Solution or Sales Engineer for a CRM, enterprise SaaS, or mission IT company—with DoW or defense contractor customers strongly preferred
• Hands‑on Agentforce, Data Cloud, and Salesforce Platform builder: able to prototype agentic workflows, automation, and data pipelines from scratch
• Practical AI fluency: working knowledge of LLMs, RAG/grounding, agentic system design, and production behavior—including safety, reliability, and governance considerations relevant to DoW operational environments
• Deep discovery and MVP scoping: able to run technical and business discovery, define agentic use cases, set measurable success criteria, and produce a feasible architecture and activation plan
• Familiarity with DoW compliance frameworks
• Strong written, verbal, and whiteboard communication skills—able to engage from developer to C‑suite, and from technical evaluator to COTR
• Ability to work cross‑functionally in a fast‑paced, team‑selling environment managing multiple pursuits simultaneously
• U.S. citizenship required; ability to obtain a DoW security clearance preferred
• Ability to travel domestically, including to military installations and industry events

Preferred Qualifications

• Salesforce certifications: Administrator, Sales Cloud, Service Cloud, Platform Developer, or Public Sector Solutions
• Experience with Apex, Lightning Web Components, or equivalent engineering background; comfort with SQL and/or Python
• Experience with agentic engineering tooling (Cursor, Claude Code, Agentforce Vibes, or similar)
• Familiarity with GovCloud, AWS GovCloud, or Azure Government environments

Education

B.S. in Computer Science, Software Engineering, MIS, or equivalent work experience.

Benefits

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Equal Opportunity Employer

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and create a workplace that’s inclusive and free from discrimination. Recruiting, hiring, and promotion decisions are fair and based on merit. This policy applies to all aspects of employment, including recruiting, hiring, job assignment, compensation, promotion, benefits, training, and discipline.

Salary

The typical base salary range for this position is $113,330 - $210,910 annually. The range is adjusted for specific work locations. In California and New York, and select cities in Boston, Chicago, Seattle, and Washington DC, the base pay range for this role is $124,670 - $231,980 per year. This range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.