Account Setup Support and Enablement Analyst New Accounts - Business Banking Operations

Us Bank; Gresham (OR); Hybrid; USD 37,000 - 51,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Vacation

Disability insurance

Job summary

U.S. Bank is seeking an Account Setup Support and Enablement Analyst to help onboard and set up new business deposit accounts.

You will ensure accurate documentation, compliance, and timely processing while coordinating with internal teams and clients to manage intake, reviews, and system bookings. The role emphasizes a client-centric approach, strong attention to detail, and collaboration across multiple departments to resolve issues and improve processes.

Qualifications

• High school diploma or equivalent.
• Typically five or more years of customer service experience.
• Experience in business banking or deposit account operations (preferred).

Responsibilities

• Process new business banking account requests, including checking, savings, and money market accounts, ensuring completeness and accuracy of documentation.
• Review account applications and supporting materials for compliance with internal policies, procedures, and regulatory requirements.
• Coordinate account setup activities, including client communication, document collection, and digital signature processes.
• Complete account booking within internal systems following established procedures.
• Serve as a point of contact for internal partners and business banking clients, responding to inquiries and resolving operational issues.
• Maintain strong working relationships with stakeholders, including relationship managers and internal operational teams.
• Proactively identify potential risks, process gaps, or compliance concerns and elevate as appropriate.
• Support client onboarding and ongoing servicing activities by providing timely updates, training, and follow-up communication.
• Manage a high volume of requests by prioritizing tasks and balancing new and existing work items.
• Contribute to process improvements, including adoption of digital tools and enhancements to operational efficiency.

Skills

Customer service

Communication

Attention to detail

Time management

Team collaboration

Problem solving

Education

High school diploma or equivalent

Tools

Internal banking systems

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Account Setup Support and Enablement Analyst supports Business Banking Operations by facilitating the onboarding and setup of new business deposit accounts. This role is responsible for delivering a high-quality client experience while ensuring accuracy, compliance, and timely processing of account setup activities. The analyst partners with internal teams and clients to manage account intake, documentation review, and system booking, while proactively identifying and resolving operational issues.

Key Responsibilities

• Process new business banking account requests, including checking, savings, and money market accounts, ensuring completeness and accuracy of documentation
• Review account applications and supporting materials for compliance with internal policies, procedures, and regulatory requirements
• Coordinate account setup activities, including client communication, document collection, and digital signature processes
• Complete account booking within internal systems following established procedures
• Serve as a point of contact for internal partners and business banking clients, responding to inquiries and resolving operational issues
• Maintain strong working relationships with stakeholders, including relationship managers and internal operational teams
• Proactively identify potential risks, process gaps, or compliance concerns and elevate as appropriate
• Support client onboarding and ongoing servicing activities by providing timely updates, training, and follow-up communication
• Manage a high volume of requests by prioritizing tasks and balancing new and existing work items
• Contribute to process improvements, including adoption of digital tools and enhancements to operational efficiency

Basic Qualifications

• High school diploma or equivalent
• Typically five or more years of customer service experience

Preferred Skills/Experience

• Experience in business banking or deposit account operations
• Familiarity with account opening and onboarding processes for business clients
• Experience working with internal banking systems used for account setup or servicing
• Demonstrated ability to manage competing priorities in a high-volume environment
• Strong communication and collaboration skills across multiple teams
• Attention to detail and accuracy in reviewing and processing documentation
• Strong organizational and time management skills
• Ability to work independently while contributing to a team environment
• Effective problem-solving and critical thinking skills
• Customer-focused mindset with the ability to deliver a professional client experience

**The role offers a hybrid schedule, which means there's an in-office expectation of 3 or more days per week at one of the posted hub locations.**

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range: $27.50 - $36.68

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.