Account Setup Coordinator

Dexian; Tennessee; Remote; USD 25,000 - 26,000; Full time

Job summary

Dexian is seeking an Account Setup Coordinator to support seamless onboarding and merchant account setup in a remote-capable role near Knoxville, TN. The position emphasizes accuracy, issue remediation, and compliance-aware handling of high-risk tasks with end-to-end ownership.

You will work with merchants, collect required information, document actions clearly, and escalate to SMEs when needed. Proficiency in Excel and data entry is important, and you should be comfortable learning new systems

Qualifications

• Strong attention to detail and a compliance mindset.
• Proficient in Excel for tracking, organizing, and notating work.
• Able to navigate basic computer tasks and data entry with accuracy.
• Comfortable using multiple tools and systems simultaneously.

Responsibilities

• Remediate merchant account issues by contacting merchants directly.
• Explain issues clearly and move remediation forward.
• Escalate to SMEs when necessary to resolve high-risk cases.
• Own cases end-to-end with ownership and accountability.

Skills

Excel

Data entry

Multi-tool management

Job description

Job Title : Account Setup Coordinator

Work Location: Remote (Knoxville, TN)

Payrate $18- $19 per hour

Job Description:

The ideal CET Account Review Specialist demonstrates a strong balance of customer communication skills and a compliance focused, analytical mindset, with the ability to own work end-to-end in a high-risk, deadline driven environment.

Core Traits & Mindset

• Highly adaptable, able to adjust quickly to changing requirements, policies, and account scenarios
• Strong sense of ownership, independently driving cases from start to resolution
• Comfortable making decisions while knowing when and how to escal...
• Prioritizes accuracy and quality over speed in all account reviews
• Maintains a strong compliance mindset, even when under pressure

Merchant & Partner Interaction

• Comfortable and confident calling out to merchants to remediate account issues
• Communicates in a pleasant, thoughtful, and confident manner
• Demonstrates professionalism and respect in all merchant interactions
• Able to explain issues clearly, ask the right questions, and move remediation forward

Work Approach & Problem Solving

• Asks clarifying questions first when encountering complex or unclear issues
• Proactively reaches out to the appropriate partner or SME rather than guessing
• Independently researches and applies guidance while collaborating effectively

Documentation & Quality Standards

• Produces high-quality, audit ready documentation that is clear, thorough, and accurate
• Consistently documents actions, decisions, and outcomes in a way that stands on its own
• Understands documentation is critical for compliance, handoffs, and future review

Skills & Technical Readiness

• Comfortable learning new systems with support
• Strong working knowledge of Excel, including tracking, organizing, and notating work
• Proficient in basic computer navigation and data entry
• Able to manage multiple tools while maintaining accuracy

Coachability & Growth

• Open to feedback and quick to apply coaching
• Actively seeks feedback to improve performance and quality
• Demonstrates a growth mindset and accountability for development

Compliance Knowledge

• Prior AML or compliance experience is helpful but not required
• Success is driven more by mindset, attention to detail, and willingness to learn than prior exposure

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.