Account Services Supervisor

BlueCross BlueShield of South Carolina; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading health insurance provider is seeking an Account Services Supervisor for a remote position. This role involves managing service relationships with clients and agents, analyzing data for account renewals, and overseeing administrative staff. Candidates should have a Bachelor's degree and extensive account management experience, including leadership skills. Proficiency in Microsoft Office and effective customer service skills are essential.

Qualifications

• 4 years of job-related work experience or an Associate's degree with 2 years of experience.
• 5 years of account management experience in insurance, including leadership experience.

Responsibilities

• Establish and maintain strong service relationships with clients and agents.
• Gather and analyze data for reporting packages related to renewals.
• Direct and manage office service and administrative staff.

Skills

Customer service skills

Data analysis

Microsoft Office proficiency

Education

Bachelor's degree in a job-related field

Job description

A company is looking for an Account Services Supervisor (Remote).

Key Responsibilities

• Establish and maintain strong service relationships with clients and agents, coordinating the renewal process and addressing customer issues
• Gather and analyze data to create reporting packages and manage communications related to account renewals
• Direct and manage office service and administrative staff, ensuring proficiency in job assignments and assisting with large enrollments

Required Qualifications

• Bachelor's degree in a job-related field
• 4 years of job-related work experience or an Associate's degree with 2 years of job-related work experience
• 5 years of account management experience in the insurance industry, including 1 year of team lead or leadership experience
• Proficiency in Microsoft Office
• Good judgment and effective customer service skills