Account Services Specialist

Beacon Pointe Advisors LLC; Scottsdale (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

Beacon Pointe Advisors LLC is seeking a dedicated resource in Scottsdale, AZ, to handle deceased client account resolutions. The role involves coordinating with custodians, ensuring accuracy in documentation, and supporting advisory teams. Ideal candidates will have a Bachelor’s degree and 5+ years of relevant experience in investment advisory or management firms, along with proficiency in Microsoft Office and Salesforce. Strong interpersonal skills and attention to detail are essential. The position offers an opportunity to work in a leading advisory firm recognized for its service quality.

Qualifications

• 5+ years of relevant experience with a Registered Investment Advisor, investment management firm or broker/dealer.
• Knowledge of Charles Schwab, Fidelity, SEI, Pershing and/or Raymond James institutional platforms and paperwork preferred.

Responsibilities

• Serve as the primary coordinator for deceased client account handling.
• Facilitate end-to-end workflow for deceased client notifications and account updates.
• Communicate with custodians to resolve all deceased-related requests.
• Perform quality control on deceased-related paperwork ensuring accuracy.
• Document all workflow stages within CRM and follow up on tasks.
• Contribute to enhancements of firm policies relating to deceased client handling.

Skills

Interpersonal and verbal/written communication skills

Detail orientation

Organization and prioritization skills

Self-starter

Education

Bachelor’s degree in Finance, Business or Economics

Tools

Microsoft Office

Salesforce CRM

Tamarac

Job description

Job Description

Beacon Pointe is currently seeking an exceptional individual to join our Central Support team as a dedicated resource with a specialized focus on deceased client account resolution. This position will reside in our Scottsdale, AZ office. The successful candidate will join a highly talented team of professionals that provide service to the investment management and financial planning needs of high-net-worth individuals, families and institutions. The successful candidate will have a demonstrated track record of both educational and professional achievement; with a commitment and passion for delivering exceptional service to the firm’s clients and associates.

Responsibilities

• Serve as the primary coordinator for deceased client account handling, ensuring timely and accurate processing across custodians and internal advisory teams.
• Facilitate the end‑to‑end workflow for deceased client notifications, required documentation, asset movement, beneficiary transitions, and account updates.
• Communicate with custodians (e.g., Schwab, Fidelity, Pershing, SEI, Raymond James) to submit, monitor, and resolve all deceased‑related requests, including account restrictions, retitling, and distribution processing.
• Partner with advisory teams to gather necessary information, guide them through required steps, and provide clear updates on custodial status and next actions.
• Perform rigorous quality control on all deceased‑related paperwork, ensuring accuracy, regulatory alignment, and consistency with firm procedures.
• Track and document all custodian alerts, outstanding items, and workflow stages within CRM and Reporting systems; proactively follow up to drive completion.
• Contribute to ongoing enhancements of firm policies, procedures, and process documentation relating to deceased client handling.
• Collaborate with operations leadership on initiatives aimed at improving efficiency, consistency, and the client experience during deceased‑related transitions.

Qualifications

• Undergraduate degree required (Bachelor’s degree in Finance, Business or Economics preferred)
• 5+ years of relevant experience; preferably with a Registered Investment Advisor (RIA), investment management firm or broker/dealer
• Excellent interpersonal and verbal/written skills
• Strong commitment to detail with excellent organization and prioritization skilks
• Self-starter with a proven ability to work in a fast‑paced, evolving work environment
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Office 365, etc.)
• Knowledge of Salesforce CRM and Tamarac preferred
• Experience with Charles Schwab, Fidelity, SEI, Pershing and/or Raymond James institutional platforms and paperwork preferred

About Beacon Pointe Advisors

Beacon Pointe Advisors is one of the nation’s largest Registered Investment Advisor firms with headquarters in Southern California and affiliate offices nationwide. Beacon Pointe provides advisory services to a range of clients, including institutions (i.e., endowments, foundations), high-net-worth individuals, and families. Beacon Pointe has been recognized by various industry publications including Forbes, Financial Advisor Magazine, Barron’s, and more. For more information, please visit Awards Disclosures.