Account Services Collections Specialist 1 - Remote - Texas

Nordstrom; Southlake (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading retail company seeks an Account Services Collections Specialist 1 to join their fully remote team based in Texas. The role involves managing past due accounts through calls, negotiating payments, and assisting with customer service, offering a competitive salary and comprehensive benefits.

Benefits

Performance-based incentives and bonuses

Monthly work-from-home subsidy of $50

Comprehensive benefits including medical, vision, and dental

Qualifications

• 6 months of customer service experience.
• Licensed by the state of Minnesota as a debt collector.
• Ability to manage high volume calls with accuracy.

Responsibilities

• Handle inbound and outbound calls regarding past due accounts.
• Negotiate payment solutions to generate revenue.
• Assist in customer service for card services as needed.

Skills

Communication

Problem-solving

Job description

Account Services Collections Specialist 1 - Remote - Texas

Employer Industry: Retail Customer Service

Why consider this job opportunity:
- Salary up to $27.00 per hour
- Eligible for performance-based incentives and bonuses
- Monthly work-from-home subsidy of $50
- Comprehensive benefits including medical, vision, dental, life insurance, and retirement plans
- Opportunity for career advancement within a reputable company
- Fully remote position with location restrictions in Texas

What to Expect (Job Responsibilities):
- Handle inbound and outbound calls regarding past due accounts
- Adhere to relevant state and federal collection guidelines
- Negotiate payment solutions to generate revenue
- Assist in customer service for card services as needed
- Utilize various tools and knowledge bases to resolve issues efficiently

What is Required (Qualifications):
- Minimum of 6 months of customer service experience
- Must be able to be licensed by the state of Minnesota as a debt collector
- Ability to manage a high volume of calls with accuracy and attention to detail
- Experience in a quiet, distraction-free workspace
- Strong verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- 6+ months of collection-related experience, particularly in first-party collections
- Proven ability to work autonomously with minimal supervision
- Technical troubleshooting skills with experience navigating multiple systems
- Strong analytical and problem-solving abilities
- Flexibility in work scheduling

#RetailJobs #CustomerService #RemoteWork #CareerGrowth #Incentives

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About the company

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