Account Services Collections Specialist 1 - Remote - Colorado

Nordstrom; Westminster (CO); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading retail company seeks an Account Services Collections Specialist 1. This fully remote position in Colorado offers flexible hours, competitive pay up to $28/hour, performance incentives, and a comprehensive benefits package, including a monthly work-from-home subsidy and opportunities for career advancement.

Benefits

Performance-based incentives

Monthly work-from-home subsidy

Comprehensive benefits package

Opportunity for career advancement

Qualifications

• Minimum of 6 months of customer service experience required.
• 6+ months of collection-related experience preferred.
• Ability to be licensed by Minnesota as a debt collector.

Responsibilities

• Handle inbound and outbound calls to service past due accounts.
• Negotiate payment solutions to maximize revenue.
• Assist in card services customer service inbound call center as needed.

Skills

Analytical skills

Problem-solving skills

Decision-making skills

Verbal communication

Written communication

Job description

Account Services Collections Specialist 1 - Remote - Colorado

Employer Industry: Retail

Why consider this job opportunity:
- Salary up to $28.00 per hour
- Eligible for performance-based incentives and bonuses
- Monthly work-from-home subsidy of $50
- Comprehensive benefits package including medical, dental, vision, retirement, and paid time off
- Opportunity for career advancement within a well-established company
- Fully remote position with flexible scheduling options

What to Expect (Job Responsibilities):
- Handle inbound and outbound calls to service past due accounts
- Adhere to state and federal collection guidelines during interactions
- Negotiate payment solutions to maximize revenue
- Encourage future card usage through a consultative approach
- Assist in the card services customer service inbound call center as needed

What is Required (Qualifications):
- Minimum of 6 months of customer service experience
- 6+ months of collection-related experience preferred
- Ability to be licensed by the state of Minnesota as a debt collector
- Strong analytical, problem-solving, and decision-making skills
- Excellent verbal and written communication skills with a focus on professionalism

How to Stand Out (Preferred Qualifications):
- Experience in first-party collections
- Familiarity with technical troubleshooting and navigating multiple systems
- Proven ability to work autonomously in a virtual environment
- Experience handling a high volume of calls with attention to detail
- A secure and distraction-free workspace

#RetailJobs #CustomerService #RemoteWork #CareerGrowth #CompetitivePay

About the company

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