Account Services Collections Specialist 1 - Remote - Colorado

Nordstrom; Centennial (CO); Remote; USD 10,000 - 60,000; Full time

Job summary

A prominent retailer is seeking an Account Services Collections Specialist for a fully remote position in Colorado. This role involves managing account collections through inbound and outbound calls, ensuring compliance with collection guidelines, and enhancing customer relations. Candidates with customer service backgrounds and strong communication skills are encouraged to apply as opportunities for growth and incentives are available.

Benefits

Competitive Pay

Performance-Based Incentives

Work From Home Subsidy

Comprehensive Benefits Package

Career Advancement Opportunities

Flexible Scheduling Options

Qualifications

• Minimum 6 months of customer service experience required.
• Ability to be licensed as a debt collector in Minnesota.
• Experience in collection-related roles preferred.

Responsibilities

• Handle inbound and outbound calls to service past due accounts.
• Negotiate payment solutions to enhance revenue collection.
• Assist in the customer service inbound call center as needed.

Skills

Analytical Skills

Problem-Solving

Decision-Making

Verbal Communication

Written Communication

Job description

Account Services Collections Specialist 1 - Remote - Colorado

Pay Competitive

Employment type Full-Time

Job Description

Req#: R-740783 Employer Industry: Retail Services

Why consider this job opportunity:
- Salary up to $28.00 per hour
- Eligible for performance-based incentives and bonuses
- Work from home subsidy of $50/month
- Comprehensive benefits package including medical, dental, vision, and retirement plans
- Opportunity for career advancement and growth within the organization
- Fully remote position with flexible scheduling options

What to Expect (Job Responsibilities):
- Handle inbound and outbound calls to service past due accounts
- Adhere to state and federal collection guidelines
- Negotiate payment solutions to enhance revenue collection
- Encourage future card usage using a consultative approach
- Assist in the customer service inbound call center as needed

What is Required (Qualifications):
- Minimum of 6 months of customer service experience
- Ability to be licensed as a debt collector in the state of Minnesota
- Experience in collection-related roles (preferred)
- Strong analytical, problem-solving, and decision-making skills
- Excellent verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- 6+ months of experience in first-party collections
- Demonstrated computer experience with technical troubleshooting skills
- Ability to manage a high volume of calls with attention to detail
- Experience working autonomously in a virtual environment
- Availability to work flexible schedules, including weekends

#RetailJobs #CustomerService #RemoteWork #CareerGrowth #Incentives

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About the company

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