Account Service Representative

C Spire; West Point (MS); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

Tuition Assistance

Wireless Service

401k Match

Wellness Program

Learning Paths

Job summary

C Spire is seeking an Account Service Representative to join our retail team. You will drive wireless, home services, and business sales while delivering exceptional customer experiences and exceeding monthly goals in a fast-paced technology environment.

This role offers uncapped commissions, comprehensive benefits, and clear career growth. Candidates should have 1 year of customer service or sales experience or a bachelor’s degree, plus the ability to work evenings and Saturdays.

Qualifications

• One year of customer service or sales experience or a bachelor’s degree or equivalent.
• A passion for technology and a commitment to staying current on new devices and plans.
• Ability to work a full-time, irregular schedule that includes some evenings and Saturdays.
• Two+ years of experience in sales or in a customer-facing, fast-paced retail environment.
• A proven track record of hitting goals and advancing professionally.

Responsibilities

• Drive wireless, home services, and business sales to exceed monthly goals and unlock uncapped commission opportunities—averaging over $50,000 annually in total compensation.
• Serve as a knowledgeable and trusted consultant for customers, staying up to date on the latest devices, plans, and home services.
• Deliver exceptional customer service with integrity and enthusiasm in every interaction.
• Contribute to a high-performing team that is laser-focused on dominating the telecommunications industry.
• Leverage C Spire’s investment in your future—advance through our management training programs or grow where you are with ongoing retail development support.
• Represent the C Spire brand with professionalism, passion, and drive.

Skills

Customer service

Sales

Technology enthusiasm

Education

Bachelor’s degree or equivalent

Job description

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.

Summary:

“Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers’ lives. It’s a challenging goal, but we have a winning team that is looking to grow.

As an Account Service Representative, you’ll be on the front line of C Spire’s customer experience in one of our retail locations. You’ll join an elite, sales-focused team that thrives on exceeding goals and winning together. With top-tier benefits, uncapped commission, and career growth opportunities, this role is tailor-made for talented and driven professionals who are passionate about technology and customer service.

Responsibilities:

What You Will Do

• Drive wireless, home services, and business sales to exceed monthly goals and unlock uncapped commission opportunities—averaging over $50,000 annually in total compensation.
• Serve as a knowledgeable and trusted consultant for customers, staying up to date on the latest devices, plans, and home services.
• Deliver exceptional customer service with integrity and enthusiasm in every interaction.
• Contribute to a high-performing team that is laser-focused on dominating the telecommunications industry.
• Leverage C Spire’s investment in your future—advance through our management training programs or grow where you are with ongoing retail development support.
• Represent the C Spire brand with professionalism, passion, and drive.

Qualifications:

What You Will Bring

You’ll bring a passion for technology, a dedication to results, and the drive to deliver unbeatable service to every customer who walks through our doors.

In addition to that, we require:

• One year of customer service or sales experience or a bachelor’s degree or equivalent.
• A passion for technology and a commitment to staying current on new devices and plans.
• Ability to work a full-time, irregular schedule that includes some evenings and Saturdays.

We will give special consideration to candidates who have:

• Two or more years of experience in sales or in a customer-facing, fast-paced retail environment.
• A proven track record of hitting goals and advancing professionally.

What You Will Gain

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer:

• Competitive Compensation Package
• Blue Cross Blue Shield Health Insurance
• Tuition Assistance Programs
• Complimentary Wireless Service & Device*
• 401k Match
• WellBeacon Wellness Program
• Tailored learning paths for every position

Physical Requirements and Working Conditions

Must be able to work evenings and Saturdays in a flexible schedule shared by other department members. Must be able to lift 40 lbs. of materials. Must be able to stand for long periods of time, have finger/wrist/arm mobility, and finger dexterity to use computer keyboard and/or mouse, while viewing a computer screen.

*Complimentary wireless service and device available to team members in our wireless footprint.

If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.