Account Service Representative

Your Linen Service; Franconia (VA); On-site; USD 55,000 - 57,000; Full time

Benefits offered by this job

Excellent benefits package

Company car and mobile phone

Paid vacation

Competitive compensation

Job summary

Virginia Linen Service is seeking a Hospitality Account Manager to cultivate relationships with designated hotel and lodging clients, coordinate service delivery, monitor inventory, and resolve issues. The role links customers with internal teams to ensure exceptional service and continuous improvement.

Ideal candidates are organized, professional, and customer-focused, able to thrive in a fast-paced, relationship-driven environment while supporting company goals and budgets.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, account management, hospitality, sales or related fields preferred.
• Must be able to communicate effectively with customers and management.
• Proficiency with Microsoft Word, Excel, Outlook and other common applications.
• Valid driver's license with an excellent driving record.
• Ability to lift, push, and pull up to 50 pounds.

Responsibilities

• Serve as the primary contact and face of the company for assigned hospitality customers.
• Coordinate service, monitor inventory, and ensure quality and satisfaction.
• Communicate with customers and internal teams to resolve issues promptly.
• Identify opportunities to improve service programs and control costs.
• Maintain accurate customer records and service-related documentation.
• Build long-term customer partnerships based on trust and service.
• Collaborate with vendors, managers, and customers to meet expectations.

Skills

Customer service

Account management

Hospitality

Sales

Communication

Organization

Teamwork

MS Office

Education

High school diploma

Tools

Microsoft Word

Excel

Outlook

Job description

Join a growing, successful regional family-owned and professionally managed company that has proudly served customers since 1934.

We are seeking an enthusiastic, customer-focused Hospitality Account Manager to build strong relationships with a designated group of hospitality customers and ensure they receive exceptional service. This position serves as a key connection between our customers and our company, coordinating service, monitoring inventory, resolving issues, and identifying opportunities to improve the overall customer experience.

The ideal candidate is organized, responsive, professional, and enjoys building lasting customer relationships. If you take pride in delivering exceptional service and thrive in a fast-paced, relationship-driven environment, we want to hear from you.

Key Responsibilities

• Serve as a primary point of contact and the face of the company for assigned hospitality customers.
• Act as a liaison between customers and internal teams to ensure clear, consistent, and timely communication.
• Monitor products and services provided to assigned customers to ensure quality, accuracy, and complete customer satisfaction.
• Coordinate service needs and proactively address customer concerns or issues.
• Build and maintain strong, long-term customer partnerships based on trust, communication, and exceptional service.
• Identify opportunities to improve service programs, processes, and customer satisfaction.
• Identify unnecessary expenses and develop solutions that improve efficiency and control costs.
• Work closely with internal teams, managers, vendors, and customers to resolve issues and meet customer expectations.
• Maintain accurate customer information, inventory, and service-related records.
• Consistently look for ways to exceed customer expectations while supporting company goals and budget objectives.

Qualifications & Competencies

• High school diploma or equivalent required.
• Previous customer service, account management, hospitality, sales, or related experience preferred.
• Must be comfortable communicating with customers and all levels of management.
• Strong verbal and written communication skills.
• Highly organized, responsive, and detail-oriented.
• Positive, professional attitude with a genuine commitment to customer service.
• Ability to establish trust and communicate openly and respectfully with associates, managers, customers, and vendors.
• Strong problem-solving and decision-making skills.
• Ability to work independently while also functioning effectively as part of a team.
• Proficiency with Microsoft Word, Excel, Outlook, and other common computer applications.
• Must possess a valid driver's license and maintain an excellent driving record.
• Must be able to lift, push, and pull a minimum of 50 pounds.

QUALIFICATIONS

• Must have a valid driver's license
• Must have an excellent driving record
• Must have the ability to lift, push, and pull a minimum of 50 pounds

BENEFITS

• Excellent group benefits package (Medical, Dental, Short-Term Disability, Vision, Life Insurance, and 401k with generous company match)
• Company car and mobile phone
• Paid Vacation
• Compensation $54,600-$57,200

COMPANY DESCRIPTION

Virginia Linen Service, Inc. is a linen rental supply and commercial laundry company. Our business provides linen, textile, and hygiene services to the hospitality, first class lodging, healthcare, and small business customers.

Our company is dedicated to resource conservation and social responsibility. Part of the quality service we offer our customers is the knowledge that we are helping them achieve their business goals while reducing their impact on the environment.

Virginia Linen Service, Inc. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Salary: $54600 - $57200 per year