Account Resolution Specialist

Intermountain Healthcare Inc.; Murray (UT); Hybrid; USD 27,000 - 39,000; Full time

Job summary

Intermountain Health is seeking a customer service focused professional in Murray, Utah for a hybrid in-office role. Training occurs in-office for about six weeks, followed by one in-office day per week.

You will handle inbound calls, assist walk-ins, and manage patient accounts while maintaining accuracy in notes and documentation. The position requires strong communication, multitasking, and typing skills, with a 40-hour work week and an hourly wage between $19.41 and $28.14.

Qualifications

• Four years general customer service experience.
• Two years medical admitting, billing, collection or insurance experience.
• Two years of customer service experience in an office or other professional environment.
• Demonstrated excellent communication and interpersonal skills.
• Experience managing multiple tasks or priorities.
• Demonstrated typing proficiency.

Responsibilities

• Works with inbound phone calls and walk-in customers in a professional manner.
• Analyzes and collects unpaid self-pay balances to ensure accounts are paid in full.
• Documents discussions with patients or parties by entering detailed notes in the appropriate software.
• Handles patient accounts and updates as needed.
• Satisfies all Intermountain requirements regarding procedural, operational, and compliance training and updates.
• Maintains expected productivity and quality standards including reporting.

Skills

Customer service

Communication

Typing

Multitasking

Office environment

Job description

Valley Center Tower

Full time

R188480

Job Description

Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.

This is a hybrid position:

• Training is in office for about 6 weeks
• Then 1 day in the office a week

Job Essentials

1. Works with inbound phone calls and walk-in customers in a professional manner. Works collaboratively on follow up items with the appropriate person / area to ensure that all customers' queries are well-investigated and resolved including escalating questions / concerns as appropriate.
2. Analyzes and collects unpaid self-pay balances to ensure accounts are paid in full. Assists patient with financial options when needed including referral for financial assistance, long term payment plan, etc.
3. Documents discussions with patients or parties by entering detailed notes in the appropriate software, and ensures accurate record keeping for any follow up needed.
4. Handles patient accounts and updates as needed including demographic updates, adjustments, cash transfers, charge corrections, etc.
5. Satisfies all Intermountain requirements regarding procedural, operational, and compliance training and updates.
6. Maintains expected productivity and quality standards including working all daily, weekly, and monthly reports timely and accurately.

Minimum Qualifications

Four years general customer service experience

Two years medical admitting, billing, collection or insurance experience

Two years of customer service experience in an office or other professional environment.

Demonstrated excellent communication and interpersonal skills.

Experience managing multiple tasks or priorities.

Demonstrated typing proficiency.

Preferred Qualifications

Bi-lingual - Spanish speaking

Knowledge of medical terminology

Versed in CPT/ICD-9 codes

Interact with others requiring the employee to communicate information.

Operate computers and other office equipment requiring the ability to move fingers and hands.

See and read computer monitors and documents.

Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location

Valley Center Tower

Work City

Murray

Work State

Utah

Scheduled Weekly Hours

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.41 - $28.14

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice.

Thanks for your interest in continuing your career with our team!