Account Resolution Rep I

Wellstar Health System; Atlanta (GA); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Wellstar Health System, Inc. is seeking a diligent billing and collections professional to support patient accounts and revenue cycle processes. The role emphasizes accurate insurance collections, denial management, and timely reporting in a compassionate healthcare environment.

The position requires strong communication, attention to detail, and the ability to collaborate across departments to ensure accurate and efficient billing operations while upholding patient privacy and care standards.

Formación

• Excellent communication with patients, families, and staff.
• Proficiency with basic PC applications.
• Attention to detail and strong organizational skills.
• Strong time management and ability to handle multiple priorities.
• Flexibility to adapt to changing needs in a fast-paced environment.
• Commitment to excellent service and patient privacy.

Responsabilidades

• Collect and resolve payments from insurance companies per policy.
• Process denial appeals with third-party payers and document outcomes.
• Prepare and submit required reports for revenue cycle.
• Escalate issues to management with suggested improvements.
• Ensure payer contact is documented in the system and claims processed.
• Cross-train and support team to achieve AR goals.
• Maintain professionalism and protect patient privacy in all communications.
• Collaborate with clinic staff to resolve account issues and optimize workflows.

Conocimientos

Excellent communication

Basic PC applications

Detail-oriented

Time management

Flexibility

Service mindset

Performance improvement

Educación

High school diploma

Descripción del empleo

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

Duties and Responsibilities

• Collect and resolve payments from insurance companies by working with assigned payers and utlizing Policies and Procedures.
• Execute the denial appeals process, which includes receiving, assessing, documenting, tracking, responding to, and/or resolving appeals with third-party payers in a timely manner. Research and resolve payer rejected/denied claims and analyze accounts for insurance payment accuracy/completeness and for payer claim processing accuracy per contract. Work with clinical staff as needed to follow-up and appeal denials.
• Prepare, maintain, assist with, and submit reports as required.
• Appropriately report on-going problems specific to health system departments, and/or contracts to Team Manager or Team Lead.
• Provide feedback and process improvement ideas to management regarding facility, Patient Access, Case Management, HIM, Billing and/or payer issues identified when reviewing accounts for resolution.
• Appeal in accordance with methodology in departmental policy and procedure including using correct grammar and spelling.
• Identify contract issues related to denials and delayed adjudication; communicate those issues to Manager.
• Transmit required documentation to Government and third-party payers for the purpose of resolving payments.
• Ensure all payer contact is fully documented in the appropriate software application.
• Ensure claims are crossed over to secondary insurances, reporting any delay in unbilled secondary claims to your Lead.
• Consistently meet the current productivity standards in addressing and resolving accounts.
• Consistently meet the current quality standards in taking appropriate actions to identify and track root causes, successfully appeal denied accounts, and trend issues.
• Teamwork
• Provide individual contribution to the overall team effort of achieving the department AR goal
• Identify opportunities for system and process improvement and submit in team meetings
• Become cross-trained and fill in for other staff as assigned
• Particpate and encourage team collaboration and unity.
• Initiate communication with peers about changes and procedures, convey new relevant information to other team members and management.
• Administrative
• Professional Communication
• Assure patient privacy and confidentiality as appropriate or required
• Communicate in a professional manner with patients, their families and representatives from third party payor organizations, physicians and their staff, co-workers and management.
• Maintain professional relationships and convey relevant information to other members of the healthcare team within the facility and any applicable referral agencies
• Interact with internal customers including HIM, Revenue Integrity, Patient Access, and the SBO in a professional manner to achieve revenue cycle department AR goals and objectives
• Department Methods/Procedures/Operations
• Follow department guidelines for lunch, breaks, requesting time off, and shift assignments
• Operate office equipment and machinery and utilizes ergonomic workstations, equipment, and supplies
• Follow JCAHO and outside regulatory agencies’ mandated rules and procedures
• Utilize assigned menus and pathways in the mainframe system. Report software application problems to the appropriate source.
• Utilize assigned computer hardware. Report hardware problems to the appropriate source.
• Participate in the testing for assigned software applications, including verification of field integrity when needed.
• Perform other duties and responsibilities as assigned

Qualifications

Required Minimum Education

High school diploma Required or equivalent Required

Required Minimum Experience

Minimum 2 years collection experience Preferred

Required Minimum Skills

• Excellent communication skills when dealing with patients, families, public, co-workers, and professional offices including oral and written comprehension and expression
• Basic experience and knowledge of PC applications
• Detail-oriented, good organizational skills, and ability to be self-directed
• Strong time management skills; Ability to learn quickly and meet continuous timelines, managing multiple priorities and a heavy workload in a high-stress atmosphere
• Demonstrate flexibility to perform other tasks as needed in an active work environment with changing work needs
• Ability and willingness to exhibit behaviors consistent with principles of excellent service
• Ability and willingness to demonstrate and maintain competency as required for job title and the unit/area(s) of assignment
• Ability and willingness to exhibit behaviors consistent with standards of performance improvement and organizational values (e.g., efficiency & financial responsibility, safety, partnership & service, teamwork, compassion, integrity, and trust & respect)