Account Representative - State Farm Agent Team Member

Shelby Fiandt - State Farm Agent; Greenfield (IN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

License Reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Shelby Fiandt - State Farm Agent in Indiana is seeking an Account Representative to support daily operations and help customers succeed. You will grow the agency by building meaningful relationships and guiding clients to the right products and services.

This role rewards initiative, communication skills, and a client-first approach. You will develop leads, set appointments, service inquiries, and promote long-term customer partnerships while delivering friendly, accurate support.

Qualifications

• Experience in sales roles preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Strong written, verbal, and listening communication skills.
• Dedicated to delivering excellent customer service.
• Ability to anticipate customer needs.
• Ability to relate effectively to diverse customers.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service focusing on product availability, coverage, policy changes, transfers, claims, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationships

Marketing interest

Communication skills

Customer service

Needs anticipation

Interpersonal skills

Job description

Benefits:

• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2022 and currently lead a team of nine. State Farm has always been a big part of my life - I worked alongside my mom, who is also an agent, and I'm proud to be a third-generation State Farm agent. I originally went to college to become a teacher, and that passion for helping others learn and grow still influences how I lead my team today.

Being part of our community is incredibly important to us, and our agency stays actively involved with our local school district and the families we serve.

We offer licensing reimbursement, a strong commitment to work-life balance, and plenty of opportunities for professional growth and advancement. We want our team members to continue developing, take on new challenges, and build rewarding careers.

Our culture is competitive, supportive, and fun. We love team competitions, creative promotions, and celebrating wins together while encouraging one another to succeed. If you're motivated, enjoy a little friendly competition, and want to grow with a team that genuinely supports one another, we'd love to meet you.

ROLE DESCRIPTION:

As Account Representative for Shelby Fiandt - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.