Account Representative State Farm Agent Team Member

Mike Erickson - State Farm Agency Intern; Great Falls (MT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

Mike Erickson - State Farm Agency Intern is seeking an Account Representative to support daily operations, build customer relationships, and act as a liaison between customers and State Farm teams.

You will grow the office through proactive outreach, promote products and services based on customer needs, and deliver prompt, friendly service to clients.

Qualifications

• Experience in sales or customer-facing roles preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Strong written and verbal communication skills.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service across inquiries on insurance availability, coverages, policy changes, transfers, and billing.
• Promote long-lasting customer relations and trust through proactive engagement.

Skills

Communication skills

Customer service

Sales experience

Relationship management

Marketing interest

Needs anticipation

Empathy

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Role Description

As an Account Representative - State Farm Agent Team Member for Mike Erickson - State Farm Agency Intern, you are vital to our daily business operations and customers’ success. You grow our office through meaningful customer relations and act as a liaison between customer needs and State Farm departments. You improve the lives of our customers by proactively marketing relevant products and services.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to a customer.