Account Representative - State Farm Agent Team Member

Dustin Tsu - State Farm Agent; Arcadia (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Dustin Tsu - State Farm Agent is seeking an Account Representative to grow the agency by building meaningful customer relationships and serving as a liaison between clients and internal departments.

The role emphasizes proactive marketing of relevant products, delivering prompt service, and supporting the daily operations of the agency to enhance customer success.

Qualifications

• Experience in sales preferred.
• Experience in managing customer relationships preferred.
• Strong communication skills.
• Customer-focused and proactive.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service; answer inquiries on product availability, coverages, policy changes, transfers, claim submissions, and billing.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

CRM experience

Marketing mindset

Excellent communication

Customer service

Prospecting

Tools

CRM software

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As an Account Representative for Dustin Tsu - State Farm Agent, you are vital to our daily business operations and customers' success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

Responsibilities:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Qualifications:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.