Account Representative - Norfolk, VA

DCM Services; Yorktown (VA); Remoto; USD 36.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Eight paid holidays

Health, Vision, and Dental Insurance

401(k) Matching

Employee Assistance Program

Opportunities for advancement

Descrizione del lavoro

DCM Services, LLC is a nationally recognized leader in estate and specialty collections. The Account Representative role is remote in Virginia, full-time, non-exempt, serving as a main contact to resolve accounts for deceased individuals.

You will coordinate with estates, attorneys, and family representatives with empathy and professionalism. Join a supportive team that values accuracy, privacy, and compassionate communication while maintaining compliance and documenting all interactions

Competenze

• High School Diploma or GED is required.
• Licensed Debt Collector or ability to obtain licensure.
• Computer proficiency and ability to learn new systems.

Mansioni

• Generate outbound calls and field incoming calls.
• Adhere to company policies, procedures, and client-specific requirements.
• Uphold company information security and privacy responsibilities.
• Accurately document accounts.
• Negotiate payment arrangements and follow up as needed.
• Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing.

Conoscenze

Communication skills

Empathy

Organizational skills

Telephone etiquette

Multi-tasking

Independent work

Formazione

High School Diploma or GED

Strumenti

Computer proficiency

Learn new systems

Descrizione del lavoro

Description

DCM Services

Account Representative

Remote in Virginia | Full-Time | Non-Exempt

The Opportunity

As an Account Representative, you will serve as a key point of contact in resolving accounts for deceased individuals, working sensitively with estates, attorneys, and family representatives. You will be part of a supportive team that values empathy, accuracy, and professionalism.

About DCM Services

DCM Services, LLC is a nationally recognized leader in estate and specialty collections, headquartered in the Minneapolis-Saint Paul metro area. For over 30 years, we have partnered with some of the country's largest financial institutions to provide compassionate, compliant, and professional account resolution services.

At DCM Services, we believe that treating people with dignity — whether they are our employees or the families we serve — is the foundation of everything we do. Our team members enjoy a collaborative culture, ongoing development opportunities, and a workplace where your contributions truly matter.

Benefits

• Paid time off, up to 5.85 hours bi-weekly
• Eight paid holidays
• Health, Vision, and Dental Insurance
• 401(k) Matching
• Employee Assistance Program
• Opportunities for advancement

Requirements

• High School Diploma or GED
• Licensed Debt Collector (or ability to obtain licensure)
• Computer proficiency and the ability to learn new systems

Key Responsibilities

• Generate outbound calls and field incoming calls
• Adhere to company policies, procedures, and client-specific requirements
• Uphold company information security and privacy responsibilities
• Accurately document accounts
• Negotiate payment arrangements and follow up as needed
• Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing

What You Bring

• Goal-oriented mindset with strong organizational skills
• Courteous, empathic, and professional telephone manner
• Strong verbal and written communication skills
• Ability to multi-task effectively in a fast-paced, regulated environment
• Team-oriented with the ability to also work independently

Why DCM Services?

• Competitive wages and great benefits — we invest in our people
• Meaningful work that requires true compassion and professionalism
• Collaborative, supportive team culture in a stable, established company
• Bonus-eligible role with performance recognition