Account Representative (Medical EDI Software)

Quadax, Inc.; Austin (TX); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in medical EDI software is seeking an Account Representative to act as a key liaison between clients and the company. This full-time remote position involves training clients on software features, resolving billing issues, and requires occasional travel within the region. Ideal candidates possess strong troubleshooting and communication skills, with a preference for those experienced in medical billing practices.

Qualifications

• Detail-oriented with strong investigative and troubleshooting skills.
• Experience working remotely is preferred.
• Knowledge of medical billing practices or EDI processes.

Responsibilities

• Assist clients with setup and daily operations of claims processing software.
• Train staff on product features and daily use.
• Research and resolve issues related to claims.

Skills

Detail-oriented

Investigative skills

Troubleshooting skills

Multitasking

Communication skills

Adaptability

Public speaking

Education

Associates degree or higher

Job description

Account Representative (Medical EDI Software)

Job Category: Acct Management

Requisition Number: ACCOU001315

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• Full-Time
• Remote

Locations

Showing 1 location

Austin, TX 78704, USA

Description

Act as a conduit between clients, who bill medical insurance claims electronically, and Quadax. The Account Representative is the face of Quadax and interacts with both clients (hospitals and physician practices) and Quadax personnel. This role requires travel by automobile and airplane to Kansas City, Dallas/Ft. Worth, Oklahoma City, and other cities/states in the region.

Responsibilities

• Assist clients with setup, implementation, and daily operations of the Quadax electronic claims processing software, Xpeditor.
• Train staff (current and new) on product features and daily use.
• Read reports to identify billing trends for clients.
• Present additional products and features to clients.
• Research and resolve issues related to unpaid or rejected claims with insurance payers.
• Assist in writing and testing custom data conversions during implementation.
• Perform other duties as assigned.

Qualifications

• Detail-oriented with strong investigative and troubleshooting skills.
• Ability to multitask effectively.
• Knowledge of medical billing practices or Electronic Data Interchange (EDI) processes.
• Excellent communication skills to maintain professional relationships with clients.
• Adaptability to learn various departmental functions related to Quadax products.
• Public speaking skills.
• Experience working remotely is preferred.
• Willingness to travel approximately 30%-50% via automobile and air.
• Ability to maintain confidentiality.

Education

Associates degree or higher preferred.

Equal Opportunity Employer. All applicants will be notified of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.