Account Representative (I, II, SR)

ingrammicro; Buffalo (NY); On-site; USD 59,000 - 100,000; Full time

Job summary

Ingram Micro is seeking a Senior Account Representative in the United States (Buffalo area). You will cultivate and expand client relationships, manage a portfolio of accounts, and drive revenue through consultative selling of technology solutions.

The role emphasizes strategic account management, outbound prospecting, and collaboration with vendors and internal teams to deliver outstanding customer experiences. Base pay ranges widely with performance-based bonuses and benefits.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years in account management, technology sales, distribution, or a related B2B environment.
• Proven track record of meeting or exceeding sales quotas and revenue targets.
• Experience managing complex customer relationships and strategic accounts.
• Strong consultative selling, negotiation, and presentation skills.
• Excellent verbal and written communication abilities.
• Strong analytical, organizational, and problem-solving skills.
• Ability to work independently while effectively collaborating across multiple teams.

Responsibilities

• Develop, manage, and grow a portfolio of existing customer accounts.
• Prospect and acquire new business through outbound sales activities, referrals, and strategic lead generation.
• Build strong relationships with customers, partners, and key decision-makers.
• Serve as a trusted advisor by identifying customer challenges and recommending technology solutions.
• Drive revenue growth through account penetration, cross-selling, upselling, and customer retention strategies.
• Manage the complete sales cycle from prospecting through order fulfillment and post-sale follow-up.
• Prepare quotes, proposals, pricing, and solution recommendations.
• Collaborate with vendor partners, internal sales teams, operations, and support departments to deliver exceptional customer experiences.
• Maintain accurate sales forecasts, pipeline activity, and customer records within CRM systems.
• Stay informed on industry trends, market conditions, emerging technologies, and competitive offerings.
• Support operational activities including order management, delivery coordination, and customer issue resolution.
• Consistently meet or exceed revenue, profitability, and customer satisfaction objectives.

Skills

Consultative selling

Negotiation

Presentation skills

Communication

Analytical thinking

Organization

Problem solving

Independent work

Cross-functional teamwork

Education

Bachelor's degree

Tools

CRM tools

Forecasting systems

Sales tools

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at www.ingrammicro.com

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

Senior Account Representative

Ingram Micro is looking for a high-performing Senior Account Representative to join our sales team. In this role, you will be responsible for developing and expanding customer relationships, driving revenue growth, identifying new business opportunities, and serving as a trusted advisor to partners and customers within your assigned territory.

This position is ideal for a consultative sales professional who excels at building long-term relationships, uncovering customer needs, and delivering technology solutions that create business value. You will manage an established customer base while actively pursuing new opportunities to increase market share and exceed sales goals.

What You'll Do

• Develop, manage, and grow a portfolio of existing customer accounts.
• Prospect and acquire new business through outbound sales activities, referrals, and strategic lead generation.
• Build strong relationships with customers, partners, and key decision-makers.
• Serve as a trusted advisor by identifying customer challenges and recommending technology solutions.
• Drive revenue growth through account penetration, cross-selling, upselling, and customer retention strategies.
• Manage the complete sales cycle from prospecting through order fulfillment and post-sale follow-up.
• Prepare quotes, proposals, pricing, and solution recommendations.
• Collaborate with vendor partners, internal sales teams, operations, and support departments to deliver exceptional customer experiences.
• Maintain accurate sales forecasts, pipeline activity, and customer records within CRM systems.
• Stay informed on industry trends, market conditions, emerging technologies, and competitive offerings.
• Support operational activities including order management, delivery coordination, and customer issue resolution.
• Consistently meet or exceed revenue, profitability, and customer satisfaction objectives.

What We're Looking For

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of professional sales experience, including at least 3 years in account management, technology sales, distribution, or a related B2B environment.
• Proven track record of meeting or exceeding sales quotas and revenue targets.
• Experience managing complex customer relationships and strategic accounts.
• Strong consultative selling, negotiation, and presentation skills.
• Excellent verbal and written communication abilities.
• Strong analytical, organizational, and problem-solving skills.
• Ability to work independently while effectively collaborating across multiple teams.

Preferred Qualifications

• Experience within the IT, technology, distribution, or channel partner ecosystem.
• Knowledge of cloud, infrastructure, cybersecurity, end-user computing, or other technology solutions.
• Experience using CRM platforms, sales tools, and forecasting systems.
• Demonstrated ability to mentor or coach junior sales professionals.

What Success Looks Like

• Consistently achieves and exceeds sales goals.
• Builds trusted relationships with customers and partners.
• Identifies new revenue opportunities and expands wallet share within existing accounts.
• Maintains a healthy sales pipeline and accurate forecast.
• Delivers an exceptional customer experience from initial engagement through ongoing account management.

Why Join Ingram Micro?

At Ingram Micro, you'll be part of a global technology leader that helps businesses realize the promise of technology. You'll work alongside talented professionals in a fast-paced, collaborative environment where your contributions directly impact customer success and company growth.

If you're a motivated sales professional who thrives on building relationships, driving results, and creating value for customers, we'd love to hear from you.

The typical base pay range for this role across the U.S. is USD $58,800.00 - $100,000.00 per year.