Account Representative - Custom Brokerage

GEODIS USA, LLC; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Rain financial wellness app

First Stop Health telemedical access

Health, dental, and vision insurance

Paid maternity and parental leave

Career development & mentorship

Employee perks and discounts

Volunteer opportunities

Job summary

GEODIS USA, LLC—Account Representative for Customs Brokerage in Philadelphia, PA. You will serve as the customer service liaison, process entries, manage documents in Cargowise/AS400, and ensure regulatory compliance for US-bound shipments.

Role demands 3+ years in customs brokerage, strong communication, and ability to multitask while coordinating with carriers, vendors, and government agencies. On-site position offering growth and benefits.

Qualifications

• Minimum 3 years of customs brokerage experience or equivalent education/experience.
• Knowledge of U.S. Government Agency requirements and clearance processes.
• Experience with U.S. Customs and OGA clearance of freight.
• Proficient with Microsoft Outlook, Word, Access and Excel.
• Excellent written and oral communication showing relationship-building.
• Strong planning, organizational skills, and ability to multitask.
• Ability to read/interpret documents and write routine reports.

Responsibilities

• Serve as the customer service liaison between the Company and customer.
• Process customs entries for clearance of goods into the United States.
• Open files and manage notes, requests, and documents in systems.
• Classify invoices based on HTS codes and coordinate with stakeholders.
• Coordinate with U.S. forwarders, lines, agents, and government agencies.
• Ensure compliance with FDA, EPA, FCC, Fish & Wildlife, and others.
• Maintain communication with customers, carriers and vendors.
• Handle inquiries, tracking requests, and invoice processing.

Skills

Customer service

Written & verbal communication

Multitasking

Attention to detail

Planning & organization

US government compliance

Problem solving

Excel/Outlook/Office

Tools

Cargowise

AS400

Job description

Account Representative - Custom Brokerage

Job Category: Customs

Requisition Number: ACCOU052775

• Posted : September 4, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Philadelphia, PA 19112, USA

Description

Account Representative – Customs Brokerage

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Serves as the customer service liaison between the Company and the customer
• Processes Custom and OGA (other government agency) entries for clearance of goods into the United States
• Opens files, enters notes, information and document requests in Cargowise and/or AS400 system
• Classifies invoice based on HTS (Harmonized Tariff Schedule)
• Sends information/document requests to company's employees, suppliers, service providers and/or U.S. Government agencies as needed
• Communicates with specified offices, departments, and teams on all issues affecting customs brokerage
• Files document requests, correspondence and documents in a file folder identified by the applicable shipping/reference number
• Ensures compliance with regard to U.S. Government regulatory agencies such as FDA, EPA, FCC, Fish & Wildlife, etc.
• Coordinates shipping details with U.S. Forwarders, Steamship Lines, Airlines, Agents, etc.
• Convert and verify shipment weight, volume and foreign currency
• Maintain communication with customers, carriers and vendors
• Coordinate pick-ups and invoice files
• Assist customers with questions, complaints, requests, tracking and tracing
• Handles accounting processes accurately and in a timely manner
• Coordination of shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
• Review documentation or issue documents to meet government regulations and carrier regulations
• Must have knowledge of buying/selling rates to ensure profitability
• Ensure email and telephone calls are promptly and politely answered

What you need:

• Minimum 3 years experience in customs brokerage or an equivalent combination of both education and experience.
• Knowledge of U.S. Government Agency requirements
• Knowledge of U.S. Customs and OGA clearance of freight
• PC literate with experience with Microsoft Outlook, Work, Access and Excel
• Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
• Excellent planning and organizational skills
• Ability to read and interpret documents
• Ability to write routine reports and correspondence
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to multitask
• Mathematical skills essential to ensure accuracy in calculations

What you gain from joining our team:

• Access wages early with the Rain financial wellness app
• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment
• Health, dental, and vision insurance after 30 days of employment
• Paid maternity and parental leave
• Access to career development, employee resource groups, and mentorship programs
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Opportunities to volunteer and give back to your community
• + more!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.