Account Representative - Commercial Lines

Alliant; Sacramento (CA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Alliant is seeking a customer-focused professional to support Producers and service teams in retaining and growing accounts. You will process applications, market to carriers, and prepare binders to secure coverage.

The role requires an insurance license, 2–4 years of related experience, and strong communication skills to service clients, handle renewals, and respond to underwriting information requests.

Qualifications

• Associates degree or equivalent combination of education and experience.
• 2-4 years related work experience in insurance or similar role.
• Valid insurance license and completion of one insurance class required.
• Must continue to meet Continuing Education requirements for license renewal.
• Encouraged to complete Career Path requirements as communicated by supervisor.

Responsibilities

• Packages and markets applications to carriers for quotes.
• Negotiate prices, commissions, and coverages with carriers as needed.
• Review policies to identify deficiencies and determine coverage levels.
• Manage renewal process for expiring policies.
• Review client accounting history and address inquiries; assist in collections if needed.
• Bind insurance coverage and prepare binders.
• Prepare presentations and proposals for clients.
• Gather information for applications and respond to underwriter requests.
• Compose correspondence to insureds and underwriters; create forms.
• Prepare draft certificate templates for review and approval.
• Analyze certificate requests to meet client needs; maintain data accuracy in systems.
• Perform other duties as assigned.

Skills

Verbal and written communication

Customer service

Problem solving and time management

Typing speed 30-35 wpm

Teamwork and collaboration

Microsoft Office Suite

Education

Associate degree or equivalent

2-4 years related experience

Insurance license and one course

Continuing Education for license renewal

Career Path requirements per supervisor

Job description

SUMMARY

Responsible for providing customer service and support to assist Producers and service team in supporting existing accounts and soliciting new business. This position may include independent responsibility for the servicing and retention of assigned customers and/or policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Packages and markets applications to various carriers to obtain quotes;
• May negotiate prices, commissions, and/or coverages with carriers;
• Reviews policies, identifies deficiencies and determines appropriate level of coverage;
• Manages renewal process for expiring policies;
• Reviews client accounting history, responds to accounting inquiries, and corrects account discrepancies including assisting in collections on past due accounts;
• Binds insurance coverage and prepares insurance binders;
• Assists with the preparation of presentations and/or proposals for clients;
• Gathers information for applications;
• Researches requests for information from underwriters;
• Composes correspondence to insured and/or underwriters;
• Inputs applications and creates letters, and other forms of correspondence;
• Prepares draft certificate templates for review and approval;
• Analyzes certificate requests and ensures clients needs are met;
• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);
• Other duties as assigned.

EDUCATION / EXPERIENCE

• Associates degree or equivalent combination of education and experience
• 2 - 4 years related work experience;
• Valid insurance license and completion of one insurance class required
• Must continue to meet Continuing Education requirements for license renewal
• Encouraged to complete Career Path requirements as communicated by supervisor

SKILLS

• Excellent verbal and written communication skills
• Excellent customer service skills, including telephone and listening skills
• Good problem solving and time management skills
• Intermediate typing skills (30-35 wpm)
• Ability to work within a team and to foster teamwork
• Proficient in Microsoft Office Suite