Account Representative – Collections & Repossession

Superior Auto, Inc.; Kendallville, Northern (IN, KY); Hybrid; USD 19,000 - 21,000; Full time

Benefits offered by this job

Paid time off

Health, dental, and vision insurance

401(k) with company contributions

Company-paid life insurance

Career advancement opportunities

Job summary

Superior Auto, Inc. in Kendallville, IN is seeking an Account Representative for Collections & Repossession. The role focuses on proactive collections, exceptional customer service, and maintaining strong customer relationships while aligning with dealership hours.

The position offers a base hourly wage with performance-based incentives, no Sunday shifts, and standard dealership hours Monday–Friday 9 am–6 pm and Saturday 9 am–4 pm. Compensation includes benefits and growth opportunities.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service or collections experience.
• Proficient with computers, including Microsoft Office or similar tools.

Responsibilities

• Handle proactive collections and communicate with customers to resolve balances.
• Deliver outstanding customer service and build lasting relationships with customers and branches.
• Document interactions and update account notes in the system to reflect action taken.

Skills

Customer service

Collections experience

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Account Representative – Collections & Repossession

KENDALLVILLE, IN, US

3 days ago Requisition ID: 2859

Salary Range: $14.00 To $15.00 Hourly

Join a Team That’s Built to Last!

Ready for a fresh start? Accelerate your career with Superior Auto, where your drive and determination pave the road to success. Founded in 1975, Superior Auto Inc. is one of the nation’s largest, privately-held buy here, pay here automotive retailers with 71 locations.

We’re looking for an Account Representative who excels at delivering outstanding customer service and thrives on building lasting professional relationships. By effectively communicating and driving proactive collections, you’ll play a pivotal role in the success of our team. If you’ve got DRIVE and you’re looking to make an impact, we’d love you to make a difference with us.

What’s In It For You?

Competitive compensation, including a base hourly rate and performance-based incentives tied to collection success and sales.

Enjoy a work-life balance with no Sunday or late-night retail hours. Dealership hours are Monday-Friday, 9 am-6 pm, and Saturday, 9 am-4 pm.

The Extras Are Always Nice!

• Paid time off, including vacation, holidays, your birthday, and sick/personal days.
• Comprehensive health, dental, and vision insurance.
• 401(k) with company contributions.
• Company-paid life insurance.
• Career advancement opportunities, including our Manager-in-Training program and Superior University.

Who Are We Excited About Hiring?

• Professional Drive – Desire to meet and exceed collections goals with determination to succeed.
• Winning Attitude – Positive outlook and willingness to help others.
• Customer Service Champion – Experience resolving issues and maintaining regular communication with customers.
• Ability to Prioritize – Adjusts tasks and schedules based on business needs.
• Level-Headed – De-escalates and maintains composure in challenging situations.
• Lifelong Learner – Open to sharing ideas and gaining new insights, with a coachable mindset for growth.
• Team Player – Collaborates effectively with a team to achieve goals and objectives.
• Effective Communicator – Speaks and writes with confidence, professionalism, and competence for a wide range of audiences.

The Specifics:

• High school diploma or equivalent.
• 1-2 years of customer service or collections experience.
• Proficient with computers, including familiarity with Microsoft Office or similar tools.
• Valid driver’s license with a clean record (minimal moving violations in the last three years).

Diversity and Inclusion:At Superior Auto, we are committed to fostering an inclusive and diverse workplace. We are proud to be an Equal Opportunity Employer, encouraging candidates of all backgrounds to apply.