Account Representative/Collections Billing Specialist

Law Office of Bryan Fagan; The Woodlands (TX); Sur place; USD 55 000 - 70 000; Plein temps

Avantages offerts par ce poste

401K (matching up to 5%)

Medical Insurance

Dental Insurance

Health Insurance

Vision Insurance

Life Insurance

Long & Short Term Disability

Résumé du poste

The Law Office of Bryan Fagan in The Woodlands is seeking an Account Representative/Collections Billing Specialist to manage client relationships, billing accuracy, and contract compliance. This full-time role reports to Mollie Levar and requires strong communication and numbers affinity.

You will coordinate with clients through multiple channels, maintain up-to-date financial records in Clio and Google Sheets, and support engagement and retention across the firm’s family, estate planning, and

Qualifications

• 2+ years of experience in customer service, client success, or account management (preferably in legal, financial, or professional services).
• Strong verbal and written communication skills across phone, email, and text platforms.
• Proficient in CRM and productivity tools including Clio, Google Sheets, and internal case management platforms.
• Demonstrated ability to manage multiple accounts and prioritize effectively.
• Proficient in Excel.

Responsabilités

• Serve as the dedicated liaison for active clients throughout the lifecycle of their case or engagement.
• Build and maintain strong relationships with clients by offering support, solutions, and timely updates.
• Conduct scheduled check-ins to assess client satisfaction and address concerns proactively.
• Meet with clients at designated stages of their case—mediations, depositions, arbitrations, and trial—to ensure transparency and understanding of legal and financial expectations.
• Engage in heavy client communication using multiple channels, including verbal, written, and texting, via Clio, client portals, and secure messaging tools.
• Monitor all assigned client accounts to ensure legal service delivery is on track.
• Maintain and update financial information and milestones across Clio, Google Sheets, and internal systems.
• Ensure accurate documentation of all client interactions in CRM and case management systems.
• Maintain high client engagement through personalized communication, case status updates, and milestone celebrations.

Connaissances

Customer service

Account management

Communication

CRM tools

Excel

Prioritization

Outils

Clio

Google Sheets

Case management platforms

Description du poste

Account Representative/Collections Billing Specialist

Department: Billing

Employment Type: Full Time

Location: The Woodlands

Reporting To: Mollie Levar

Description

The Law Office of Bryan Fagan is a firm that excels in family, estate planning & probate, and criminal law matters. We have (11) offices in Texas: (2) offices in Houston (Corporate and River Oaks,) and (1) office in Atascocita, Humble, Kingwood, The Woodlands, Austin, Dallas, San Antonio, Fort Worth, and Humble. The Account Representative at the Law Office of Bryan Fagan is the primary point of contact for existing clients and is responsible for ensuring high levels of engagement, satisfaction, and retention. This role demands a proactive approach to client relationship management, including regular communication, conflict resolution, upsell opportunities, and cross-functional collaboration to meet client needs. A critical focus includes ensuring contract compliance, financial accountability, and full transparency with clients during key legal milestones. An outstanding candidate will demonstrate excellent communication skills and a knack for working with numbers.

Key Responsibilities

Client Relationship Management

• Serve as the dedicated liaison for active clients throughout the lifecycle of their case or engagement.
• Build and maintain strong relationships with clients by offering support, solutions, and timely updates.
• Conduct scheduled check-ins to assess client satisfaction and address concerns proactively.
• Meet with clients at designated stages of their case - such as mediations, depositions, arbitrations, and trial to ensure transparency, preparedness, and understanding of both legal and financial expectations.
• Engage in heavy client communication using multiple channels, including verbal (calls and meetings), written (emails, letters), and texting, using platforms like Clio, client portals, and secure messaging tools.

Account Oversight & Communication

• Monitor all assigned client accounts to ensure legal service delivery is on track.
• Maintain and update financial information and case milestones across various platforms, including Clio, Google Sheets, and internal systems.
• Ensure accurate documentation of all client interactions in CRM and case management systems.
• Maintain high client engagement through personalized communication, case status updates, and milestone celebrations.

Skills, Knowledge and Expertise

Account Representative/Collections (Billing Department) Requirements:

• 2+ years of experience in customer service, client success, or account management (preferably handling collection/client relations in legal, financial, or professional services)
• Strong verbal and written communication skills across phone, email, and text platforms
• Proficient in CRM and productivity tools including Clio, Google Sheets, and internal case management platforms
• Demonstrated ability to manage multiple accounts and prioritize effectively
• Proficient in Excel

Benefits

• 401K - with matching up to 5%!
• Medical Insurance
• Dental insurance
• Health insurance
• Vision insurance
• Life Insurance
• Long & Short Term Disability Insurance

Equal Opportunity Statement:

We recognize that diverse experiences, perspectives and backgrounds enable us to be an even stronger company and workplace. Not only will you be welcome here, your unique thoughts and opinions will be encouraged, celebrated and deeply valued.