Manager - Carrier Account Management

KTM Kenco Transportation Management, LLC; Chattanooga (TN); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Job summary

Kenco Logistics is seeking a Manager – Carrier Account Management to lead and develop a Carrier Account Management team. You will source new carriers, expand capacity, and drive profitably priced procurement decisions across multiple service lines.

The role requires strong leadership, negotiation, and partner management skills, with a focus on delivering performance while maintaining carrier relationships and service excellence.

Responsibilities

• Lead Carrier Account Management team to source and onboard carriers, expand lanes, and grow capacity.
• Monitor productivity and KPIs; use data insights to optimize sourcing and procurement.
• Collaborate with pricing, commercial, and admin teams to win new business and clear roadblocks.
• Provide strategic guidance on carrier procurement costs, market trends, and negotiations.
• Present capabilities to carriers including C-suite executives to build long-term relationships.

Job description

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.

About the Position As a key leader within Kenco’s brokerage transportation group and across its various service lines, the Manager – Carrier Account Management will drive market engagement, oversee carrier capacity expansion activities, and achieve defined capacity and procurement targets.

Functions

• Guide and support a Carrier Account Management team in actively sourcing new carriers by leveraging existing and forming new relationships within the existing carrier portfolio, including new lanes, equipment types, and services.
• Monitor Carrier Account Management productivity, key performance metrics, and use data-driven insights to refine sourcing and procurement approaches as needed.
• Advocate and clear roadblocks by collaborating with pricing, commercial, and administrative support teams to successfully lead the Carrier Account Management team through internal processes to aid in winning new business.
• Play an integral role in the feedback loop with leadership on carrier procurement costs, budgeting, market conditions, trends and competitors.
• Provide strategic guidance to the Carrier Account Management team in resolving challenges efficiently, ensuring accurate and timely service execution.
• Present Kenco’s capabilities to current and potential carriers, including C-suite executives, while promoting a carrier-centric approach to foster exceptional service, affinity for Kenco, and long-term relationships.
• Continuously assess processes and capacity sourcing approaches to improve efficiency, streamline processes, boost relationships, and execute business within market expectations of cost.
• Other duties as required or assigned.

Qualifications

• Bachelor’s degree in marketing, business, or related field required, or equivalent years of experience required.
• 5 years of experience in logistics and/or supply chain management required.
• 5 years of experience in carrier/account/solutions management of third-party logistics, with a focus on transportation solutions preferred.
• Proven ability to lead, mentor and develop a team of professionals toward revenue and market share goal attainment.
• Proficiency with proposal, presentation, project management and financial analysis is required – including expertise with all Microsoft Office Suite of programs.
• Experience managing complex negotiations, collaborating with legal teams on agreements, and setting up comprehensive service contracts with financial acumen.
• Effective problem solver and decision maker with a strong capability to assess workload and prioritize tasks.
• Self-motivated with an eye for detail and ability to work in a fast-paced changing environment.
• Strong written and oral communication skills with the ability to lead meetings and make presentations to executive-level stakeholders.
• Understanding of the 3PL competitive landscape, as well as all domestic modes of transportation and leading service providers.
• Must be passionate and able to effectively persuade and influence others.

Competencies

• Business Acumen – Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.
• Communicate for Impact – Proactively communicate with all stakeholders throughout the life cycle of programs and projects.
• Managing Transitions / Change Management – Effectively plans, manages and communicates changes in processes with appropriate stakeholders.
• Influencing Others – Can quickly find common ground and can solve problems for the good of the organization with a minimal amount of noise. Authentically gains trust and support of peers.
• Relationship Management – Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives.
• Strategic Agility – Enable Kenco to remain competitive by adjusting and adapting to innovative ideas necessary to support Kenco’s long-term organizational strategy.
• Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations.

Travel Requirements

This position is expected to travel approximately 25% or less.

Disclosures

For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy https://www.kencogroup.com/ccpa-notice-at-employees-and-applicants/

The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Per company policy, all internal job postings expire 14 days from the date they are posted.

Benefits offered:

• Medical insurance including HSA, HRA and FSA accounts
• Supplemental insurance including critical illness, hospital indemnity, accidental injury
• Dental Insurance
• Vision Insurance
• Basic Life and Supplemental Life
• Short Term and Long Term Disability
• Paid Parental Leave
• 401(k)
• Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
• Employer Paid Holidays- 10 days

Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.

Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.

Please click the image to download the EEOC ‘Know Your Rights; Discrimination is Illegal’ posting. https://www.eeoc.gov/poster

For California residents please enter or copy/paste the address below into your address bar Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy. https://www.kencogroup.com/ccpa-notice-at-employees-and-applicants/

About Kenco Kenco is a Great Place to Work® certified company, a recognition driven by the feedback and experiences of our associates and one that reflects our people-first culture. Every day, our people push our business forward. Our dedicated workforce has been a cornerstone of our culture and an essential part of what makes Kenco so special. From the distribution floor to the boardroom, we are committed to inclusivity in our workforce, ensuring every one of our associates is empowered to have their voices heard. Through our diverse backgrounds, we’re able to leverage the strengths of every team member to devise creative solutions to any on- and off-site challenge—making Kenco a unified community where our people can grow together and make us stronger every day.