Account Representative

Baker Hughes; El Dorado (AR); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Disability programs

Education assistance

Parental leave

Mental health resources

401k / Thrift Plan

Job summary

Baker Hughes is seeking an Account Representative for Downstream Chemicals. You will own a key customer account, oversee refinery treatment programs, deliver field support and laboratory analysis, and build trusted relationships with clients and cross-functional teams.

The role focuses on safe, efficient operations and identifying win-win opportunities in the refinery chemicals space. This on-site position requires experience in refinery or industrial operations, strong communication skills, and

Qualifications

• Strong verbal and written communication skills.
• Experience with refinery or industrial operations preferred.
• Ability to troubleshoot and interpret data from field and lab reports.
• Proven track record in managing customer accounts and relationships.

Responsibilities

• Oversee daily operation and performance of refinery process treatment programs.
• Build and maintain strong relationships with customers and cross-functional partners.
• Provide account management to understand customer needs and sales opportunities.
• Gather, analyze, and interpret data to support troubleshooting and KPI reviews.
• Deliver field support, laboratory analysis, and technical expertise to customers.
• Monitor chemical inventory levels and coordinate product deliveries at customer site.
• Support safe loading/unloading of chemical trailers and totes as needed.

Skills

Client relationship management

Troubleshooting

Data interpretation

Verbal and written communication

Laboratory skills

Education

Bachelor’s degree preferred

High School Diploma accepted

Job description

Account Representative (Downstream Chemicals)

Would you like to take ownership of our customers’ needs to help them operate safely and efficiently?

Do you enjoy providing a vital service to ensure successful on-site operations?

Join our Downstream Chemical Team

Our Downstream Chemical Team uses technology consisting of chemistry, knowledge expertise, Intellectual Property, correct application methods and monitoring to improve the water and process treatment applications at refinery and industrial plants while providing value to our clients.

Partner with the best

As an Account Representative, you will provide a vital service by implementing, monitoring, troubleshooting and evaluating chemical treatment programs. You will take ownership of a key customer account to ensure they have the services and products needed to operate safely and efficiently. You will become a trusted advisor to customers as you develop an understanding of our customer’s needs and operations.

Fueling your passion

As an Account Representative, you will be responsible for:

• Overseeing the daily operation and performance of refinery process treatment programs to ensure exceptional service and value for customers.
• Building and maintaining strong, trusted relationships with customers and cross-functional partners to drive collaboration and success.
• Providing account management to understand customer needs, requirements and potential win-win sales opportunities.
• Gathering, analyzing, and interpreting data to support troubleshooting efforts, service reporting, KPI reviews, customer meetings, and presentations.
• Delivering field support, laboratory analysis, and technical expertise to assist customers with operational challenges, projects, turnarounds, shutdowns, and routine activities.
• Monitoring and managing chemical inventory levels and coordinating product deliveries at customer location.
• Supporting the safe loading and unloading of chemical tank trailers and totes as needed.

To be successful in this role you will have:

• Have Bachelor’s Degree Preferred will take a High School Diploma.
• Have 3 plus years’ experience with refinery or industrial experience
• Have Refinery or industrial operation experience with, process chemical additives, water treatment, finished fuels additives, refinery sales, process engineering, or engineering service experience
• Have Solid understanding and knowledge of refinery process operation and utilities units
• Have Understanding of industrial chemical treatment programs and sales process
• Demonstrate mechanical aptitude and troubleshooting skills
• Have experience working in a laboratory setting
• Have comprehensive understanding of customer requirements and refinery market conditions
• Display excellent verbal and written communications skills

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

This role is working with our customer on-site. When onsite, you will have the flexibility to work in line with customer working patterns.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are stronger when our people are developed, engaged, and empowered to bring their authentic selves to work. We invest in wellbeing, capability development, and leadership growth across all levels.

Working for you

Our innovations have transformed the energy industry for over a century. To continue progressing, we look for individuals who embrace change and contribute to building the future.

What You Can Expect

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Education assistance
• Generous parental leave
• Mental health resources
• Dependent care support
• Additional elected or voluntary benefits
  

This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Sales Specialist - Sales Enabler