Account & Relationship Management Executive – Field Sales Health IT (Northwest Territory)

Wolters Kluwer; Utah; Remote; USD 95,000 - 134,000; Full time

Job summary

Wolters Kluwer is seeking an Account & Relationship Management Executive for the Northwest Territory, responsible for managing and expanding customer relationships in the healthcare IT sector. The ideal candidate will have a solid sales background, be adept at identifying opportunities, and ensure high levels of customer satisfaction through effective communication and support.

Benefits

Medical, Dental, & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Qualifications

• Minimum of 5 years of sales experience in healthcare or IT with a successful track record.
• Valid US driver's license and passport required.
• Strong relationship-building skills.

Responsibilities

• Manage and grow commercial customer relationships in the US-based territory.
• Meet and exceed revenue targets through ownership of the client book.
• Conduct regular account reviews and maintain customer satisfaction.

Skills

Computer skills

Telephone skills

Presentation skills

Written communication skills

Education

Bachelor's degree or equivalent experience

Tools

CRM Programs

Internet

Excel

PowerPoint

Word

Job description

Account & Relationship Management Executive – Field Sales Health IT (Northwest Territory)

Account & Relationship Management Executive – Field Sales Health IT (Northwest Territory)

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Account & Relationship Management Executive – Field Sales Health IT

Wolters Kluwer R0046084

LOCATION: Remote U.S. – Preferred locations are Washington (state), Oregon, or San Francisco including Bay Area/Northern CA; or surrounding areas such as Utah, Wyoming, Idaho, and Montana.

The territory will be Northwest United States, so we prefer our candidate to be regionally located in the area for travel to customer locations.

Overview

Your role will be responsible for managing and growing existing Commercial Customer relationships in a defined, US-based territory. Core functions include fostering relationships within account base, securing renewals, growing revenue through both price increases and application upsells, providing ongoing training and support to maximize usage. inner departmental account touches pertaining to account base and the communication of new enhancements to solutions and existing applications.

RESPONSIBILITITES

Opportunity Identification & Development

• Identify target opportunity and stakeholders.
• Facilitate outreach and background information collection with new opportunity.
• Identify and build relationships with key stakeholders.
• Conduct customer needs assessment.
• Qualify target opportunity based upon account value, threats, and barriers.
• Record accurate customer data in the CRM system.
• Build effective sales pipelines.
• Prepare activity and forecast reports.
• Attend conferences and tradeshows to promote product visibility and generate leads.
  
  
  

Active Selling

• Meet and exceed monthly, quarterly, and yearly revenue targets through complete ownership of an assigned book of business.
• Create and update a Book of Business Plan to include strategy, tactics, and milestones as it relates to hitting goals set by the company.
• Customize and communicate product value proposition and solution design.
• Develop and review implementation scope.
• Coordinate with Sales Operations team in executing supporting active selling functions including contract creation, terms, and conditions development, quoting, and modifications.
• Conduct contract reviews, pricing, and negotiation.
• Obtain final signature and finalize order.
  
  
  

Customer Retention & Satisfaction

• Build lasting customer relationships to retain and grow existing commercial customer base.
• Review account utilization management reporting and provide recommendations.
• Conduct regular account review meetings.
• Collaborate with marketing in account communications planning and marketing campaigns.
• Identify cross-sell and up-sell opportunities.
• Work closely with other Commercial Sales colleagues on new implementation, training of customers.
• Manage all aspects of trial and subscription usage activity to ensure the customer realizes the full value of our services.
• Trains all new clients and proactively seeks out training opportunities with existing clients who demonstrate low product usage. Client usage stats must be reviewed during the monthly meetings with the Account Manager to identify renewal concerns and the need for additional training opportunities. Responds promptly and professionally to customer inquiries and seeks out opportunities to provide a high level of customer service.
• Collaborate with marketing in account communications planning and marketing campaigns.
  
  
  

Sales Leadership

• Provide territory coverage.
  
  
  

Additional Duties

• Assist and communicate effectively with all departments as it relates to the company selling process.
• Comply with established sales policies, pricing guidelines, and best practices.
• Maintain the highest standards of integrity and respect for co-workers and customers Special projects as assigned.
• Act as liaison between the marketplace and Wolters Kluwer Product Development Team by actively seeking out and documenting product and market feedback.
• Participating in new system user acceptance testing.
  
  
  

Qualifications

Education: Bachelor's degree or equivalent years of experience.

Experience: A minimum of 5 years of sales experience preferably in healthcare or IT related sales with a track record of success in building relationships throughout relevant customer disciplines and departments, meeting goals, and presenting to high level decision makers.

Other Knowledge, Skills, Abilities or Certifications:

• Computer skills (Internet, Excel, PowerPoint, Word, and CRM Programs)
• Experience demonstrating and selling sophisticated and complex products/technologies.
• Possess product knowledge of all applications that are sold in the commercial market.
• Telephone, presentation, and written communication skills.
• Valid US driver’s license and passport to manage overnight travel up to 30% - 35% in territory.
  
  
  

TRAVEL: Travel to an assigned territory to meet with customers. This position requires approximately 30%-35% travel.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $95,560 - $133,750

This role is eligible for Commission.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Information Services

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