Account & Relationship Management Executive

Wolters Kluwer; Massachusetts; Hybrid; USD 71,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer is seeking a Strategic Account Manager to drive revenue growth and retention across a defined US territory, focusing on academic, medical, research, and healthcare institutions. You will build trusted relationships with library leaders, faculty, researchers, clinicians, and administrators to align our evidence-based information solutions with their priorities.

This remote role requires strategic account planning, executive-level communication, and navigating complex

Qualifications

• Bachelor's degree or equivalent combination of education and professional experience.
• 5+ years of successful experience in strategic account management, consultative sales, business development, or enterprise sales.
• Demonstrated ability to manage large, complex accounts with multiple stakeholders and lengthy sales cycles.
• Experience developing and executing strategic account plans that drive revenue growth and customer retention.
• Strong consultative selling, negotiation, presentation, and relationship-building skills.

Responsibilities

• Develop deep expertise in Ovid's portfolio of clinical, research, educational, and workflow solutions.
• Create and execute strategic territory and account plans that support revenue growth, retention, and customer expansion objectives.
• Manage a portfolio of large academic, healthcare, and research accounts, serving as a trusted advisor to key stakeholders and decision-makers.
• Build and maintain executive-level relationships with library directors, deans, academic leadership, researchers, clinicians, procurement teams, and other institutional stakeholders.
• Identify customer business challenges, institutional priorities, accreditation requirements, and research objectives, and align Ovid solutions to address those needs.
• Lead complex sales opportunities using a consultative and value-based selling methodology.
• Develop account growth strategies that increase product adoption, customer engagement, and long-term partnership value.
• Prospect for new business opportunities within existing accounts and across assigned territory.
• Conduct business reviews, strategic planning sessions, product demonstrations, and executive presentations.
• Prepare proposals, pricing recommendations, renewal strategies, and contract negotiations that align with customer objectives.
• Collaborate with product specialists, customer success, marketing, and leadership teams to develop and execute account strategies.
• Maintain accurate pipeline, opportunity, contact, and account information within Salesforce CRM.
• Deliver accurate sales forecasts and territory updates to leadership.
• Meet or exceed assigned revenue, retention, and growth targets.
• Travel throughout assigned territory to support customer engagement, strategic meetings, conferences, and sales activities.

Skills

Strategic account management

Consultative selling

Executive relationship building

Negotiation

Sales planning

Education

Bachelor's degree

Tools

Salesforce

Job description

Permanent remote role with limited travel. Candidate can be located anywhere in the U.S, preferred candidate will be located in EST. Uncapped earning potential. The Strategic Account Manager is responsible for driving revenue growth and customer retention across a defined territory of academic, medical, research, and healthcare institutions. This role manages a portfolio of large accounts while developing new business opportunities through a consultative sales approach. The successful candidate will build trusted relationships with library leaders, faculty, researchers, clinicians, administrators, and executive stakeholders to understand organizational priorities and align Ovid's portfolio of evidence-based information solutions, workflow tools, and research resources to their needs. This role requires strategic account planning, executive-level communication, and the ability to navigate complex, multi-stakeholder sales cycles.

Key Responsibilities

• Develop deep expertise in Ovid's portfolio of clinical, research, educational, and workflow solutions.
• Create and execute strategic territory and account plans that support revenue growth, retention, and customer expansion objectives.
• Manage a portfolio of large academic, healthcare, and research accounts, serving as a trusted advisor to key stakeholders and decision-makers.
• Build and maintain executive-level relationships with library directors, deans, academic leadership, researchers, clinicians, procurement teams, and other institutional stakeholders.
• Identify customer business challenges, institutional priorities, accreditation requirements, and research objectives, and align Ovid solutions to address those needs.
• Lead complex sales opportunities using a consultative and value-based selling methodology.
• Develop account growth strategies that increase product adoption, customer engagement, and long-term partnership value.
• Prospect for new business opportunities within existing accounts and across assigned territory.
• Conduct business reviews, strategic planning sessions, product demonstrations, and executive presentations.
• Prepare proposals, pricing recommendations, renewal strategies, and contract negotiations that align with customer objectives.
• Collaborate with product specialists, customer success, marketing, and leadership teams to develop and execute account strategies.
• Maintain accurate pipeline, opportunity, contact, and account information within Salesforce CRM.
• Deliver accurate sales forecasts and territory updates to leadership.
• Meet or exceed assigned revenue, retention, and growth targets.
• Travel throughout assigned territory to support customer engagement, strategic meetings, conferences, and sales activities.

Qualifications

• Bachelor's degree or equivalent combination of education and professional experience.
• 5+ years of successful experience in strategic account management, consultative sales, business development, or enterprise sales.
• Demonstrated ability to manage large, complex accounts with multiple stakeholders and lengthy sales cycles.
• Experience developing and executing strategic account plans that drive revenue growth and customer retention.
• Strong consultative selling, negotiation, presentation, and relationship‑building skills.
• Excellent verbal and written communication skills, including executive-level presentations.
• Proven ability to identify customer needs and translate them into solution-based recommendations.
• Experience managing a sales pipeline and forecasting through Salesforce or similar CRM platforms.
• Ability to work independently, prioritize multiple opportunities, and manage a geographic territory effectively.

Preferred Experience

• Experience selling information, technology, SaaS, healthcare, educational, library, research, publishing, or clinical workflow solutions.
• Knowledge of academic medical centers, hospitals, healthcare systems, medical schools, universities, libraries, or research institutions.
• Familiarity with evidence-based medicine, clinical decision support tools, medical education resources, or scholarly research workflows.
• Experience selling into C-suite, dean-level, library leadership, faculty, and healthcare executive audiences.

Success Profile

The ideal candidate is a strategic, consultative seller who excels at developing long-term partnerships, uncovering institutional priorities, navigating complex stakeholder environments, and demonstrating the measurable value of Ovid solutions. They are equally effective at growing established enterprise relationships and identifying new opportunities within academic and healthcare markets.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation

Compensation: $71,300.00 - $124,500.00 USD This role is eligible for Commission. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Why Join Us

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity.

We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.

Company Website and Social Media

For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram, and Facebook.

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

Equal Opportunity and Diversity

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming and equitable environment for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics.

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You’ll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.