Project & Program Manager

Wolters Kluwer - Financial Services Solutions; Indianapolis (IN); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer is seeking a Junior Project Manager to coordinate customer-facing regulatory product update initiatives. You will serve as the main point of contact between regulatory teams, product teams, sales, and customers to ensure timely awareness and adoption of updates.

The role requires exceptional communication, strong organization, and the ability to manage multiple customer projects simultaneously.

Qualifications

• Bachelor's degree in Business Administration, Communications, Healthcare Administration, or a related field.
• 1-3 years of experience in project coordination, customer success, operations, or related role.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Experience managing multiple priorities and deadlines simultaneously.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Teams, Outlook).
• Ability to build positive relationships with internal and external stakeholders.

Responsibilities

• Develop and maintain communication plans for customer regulatory update initiatives.
• Serve as the primary coordinator between internal stakeholders, sales teams, and customers.
• Create clear, professional customer communications regarding upcoming regulatory changes, timelines, and impacts.
• Facilitate regular project status meetings and customer update calls.
• Coordinate cross-functional activities among regulatory, product, customer support, sales, and operations teams.
• Maintain tracking systems to monitor customer implementation and adoption of regulatory updates.
• Prepare project dashboards and status reports for leadership review.

Skills

Project coordination

Communication

Organization

Time management

Stakeholder management

MS Office

Relationship building

Education

Bachelor's degree in Business Administration, Communications, Healthcare Administration, or related field

Tools

Microsoft Office Suite

CRM / project tracking tools

Job description

The Junior Project Manager is responsible for coordinating customer-facing regulatory product update initiatives from planning through completion. This role serves as the primary communication and coordination point between internal regulatory teams, product teams, sales representatives, and customers to ensure timely awareness and adoption of regulatory content updates. Success in this role requires exceptional communication skills, strong organizational abilities, and the ability to manage multiple customer projects simultaneously. The Junior Project Manager will develop communication plans, track customer readiness and implementation activities, monitor progress, escalata risks, and provide regular status updates to stakeholders.

Key Responsibilities

Communication Planning & Stakeholder Management

• Develop and maintain communication plans for customer regulatory update initiatives.
• Serve as the primary coordinator between internal stakeholders, sales teams, and customers.
• Create clear, professional customer communications regarding upcoming regulatory changes, timelines, and expected impacts.
• Facilitate regular project status meetings and customer update calls.
• Ensure consistent messaging across all stakeholder groups.
• Prepare executive summaries, status reports, presentations, and customer-facing documentation.

Project Planning & Coordination

• Assist in planning and executing regulatory update projects affecting customer products and services.
• Develop project schedules, milestones, and deliverables.
• Monitor project progress and ensure activities remain on schedule.
• Track dependencies, action items, risks, and issues.
• Coordinate cross-functional activities among regulatory, product, customer support, sales, and operational teams.
• Escalate project concerns and delays to management when appropriate.

Customer Update Tracking & Management

• Maintain tracking systems to monitor customer implementation and adoption of regulatory updates.
• Ensure customer product updates are progressing according to established timelines.
• Coordinate status collection from sales representatives and customer-facing teams.
• Monitor customer readiness and identify potential obstacles to successful implementation.
• Generate regular reports on customer progress, risks, and completion metrics.
• Support follow-up activities for customers requiring additional assistance or communication.

Sales Team Coordination

• Partner closely with sales representatives to manage customer outreach activities.
• Provide sales teams with project updates, communication materials, and customer status information.
• Coordinate customer communications through designated sales contacts.
• Assist sales teams in addressing customer questions related to regulatory updates and implementation activities.
• Ensure customer concerns are documented and routed to appropriate internal teams.

Documentation & Reporting

• Maintain accurate project documentation, meeting notes, action logs, and communication records.
• Prepare project dashboards and status reports for leadership review.
• Track key performance indicators related to project completion and customer adoption.
• Support continuous improvement efforts by identifying process efficiencies and lessons learned.

Qualifications

• Bachelor's degree in Business Administration, Communications, Healthcare Administration, or a related field.
• 1-3 years of experience in project coordination, customer success, operations, account management, or a related business role.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Experience managing multiple priorities and deadlines simultaneously.
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Teams, and Outlook.
• Ability to build positive relationships with both internal and external stakeholders.

Preferred

• Project Management Professional certification from PMI®
• Experience supporting regulatory, healthcare, pharmaceutical, life sciences, medical device, or healthcare technology initiatives.
• Exposure to project management methodologies and tools.
• Experience preparing customer-facing communications or implementation plans.
• Familiarity with CRM or project tracking tools.

Critical Success Factors

• The ideal candidate will be: An excellent communicator who can translate complex information into clear, actionable messaging.
• Highly organized and detail-oriented.
• Comfortable working with customers and senior stakeholders.
• Proactive in identifying risks and driving follow-up activities.
• Skilled at coordinating activities across multiple teams.
• Customer-focused with a strong sense of ownership and accountability.

Key Competencies

• Communication Planning
• Stakeholder Management
• Customer Relationship Management
• Project Coordination
• Risk and Issue Tracking
• Meeting Facilitation
• Written Communication
• Problem Solving
• Organization and Prioritization
• Cross-Functional Collaboration

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation

Compensation: $57,400.00 - $98,350.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to:

• Medical Plans
• Dental Plans
• Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Full details of our benefits are available upon request.

Company Culture and Values

If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most.

You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide.

Our customers work in industries that impact the lives of millions of people every single day.

Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes.

Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains.

We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems.

Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential.

With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.

For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics.

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us.

Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.

Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being.

That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024.

More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026.

In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences.

We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

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