Account & Relationship Management Executive

Wolters Kluwer; Baton Rouge (LA); Remote; USD 71,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, Vision Plans

401(k) and retirement benefits

Tuition assistance plan

Vacation and sick time

Paid parental leave

Job summary

Wolters Kluwer is seeking an Account & Relationship Management Executive to manage Nursing Education accounts, drive revenue, and foster long-term partnerships with university and college decision-makers. Travel will be 30-40% within MN, ND, and SD, with a company car provided.

Ideal candidates have 2+ years in field sales or account management, strong negotiation and communication skills, and a solid CRM background (Salesforce). Healthcare or higher education familiarity is a plus.

Qualifications

• Bachelor’s Degree or equivalent relevant experience.

Responsibilities

• Develop in-depth relationships with key decision-makers in assigned accounts.
• Conduct thorough needs analysis to align products/services to customer requirements.
• Negotiate terms and close sales with a high degree of authority.
• Develop and implement targeted sales strategies.
• Track and analyze sales performance metrics and tailor strategies accordingly.
• Conduct regular status meetings with clients to ensure satisfaction and identify opportunities.
• Provide detailed and accurate sales forecasts.
• Support clients during the implementation of products/services.
• Resolve complex customer issues promptly and effectively.
• Identify opportunities for upselling and cross-selling within the account portfolio.

Skills

Field Sales

Account Management

Hunter mindset

CRM Expertise

Sales Strategy

Negotiation

Relationship Building

Communication Skills

Analytical Skills

Education

Bachelor’s Degree or equivalent

Tools

Salesforce

Job description

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are: Wolters Kluwer: The world is a big place, find your place here.

Product - Nursing Education: Lippincott Nursing Education | Wolters Kluwer (https://www.wolterskluwer.com/en/solutions/lippincott-nursing-faculty#solutions)

Territory: MN, ND & SD

What We Offer: The Account & Relationship Executive role offers growth potential opportunities, professional development, an engaging team environment, the ability to work remotely, and amazing benefits.

What You'll be Doing:

As an Account & Relationship Management Executive, you will manage a portfolio of Nursing Education accounts, with a significant role in setting and negotiating product/service terms. You will leverage your deep understanding of business and account needs to create demand for the organization's products and services, driving revenue and ensuring high customer satisfaction.

The Account & Relationship Management Executive will manage and grow an established book of business, working closely with university and college decision makers in the nursing education space. On-campus experience is not required but very helpful.

Our ideal candidate will be located in Minnesota , have a high level of excitement and energy, have some professional sales experience, and be willing to get out and meet with clients. Having healthcare experience is also helpful but not required.

Key Tasks:

• Develop in-depth relationships with key decision-makers in assigned accounts.
• Conduct thorough needs analysis to align products/services to customer requirements.
• Negotiate terms and close sales with a high degree of authority.
• Develop and implement targeted sales strategies.
• Track and analyze sales performance metrics and tailor strategies accordingly.
• Conduct regular status meetings with clients to ensure satisfaction and identify opportunities.
• Provide detailed and accurate sales forecasts.
• Support clients during the implementation of products/services.
• Resolve complex customer issues promptly and effectively.
• Identify opportunities for upselling and cross-selling within the account portfolio.

You're a Great Fit if You Have/Can:

• Bachelor’s Degree or equivalent relevant experience.
• 2+ years’ experience in Field Sales or Account Management or other equivalent experience.
• A mix of hunter and gather sales experience, with a track record of success
• A go-getter attitude and self-motivation to hunt for deals and get them across the finish line
• Communication: Excellent verbal and written communication skills.
• Negotiation: Strong negotiation skills for setting terms and closing deals.
• Product Knowledge: Solid understanding of the organization's products or services.
• Sales Strategy: Ability to design and implement targeted sales strategies.
• CRM Expertise: Advanced use of CRM software, like Salesforce.com, for account management.
• Problem-Solving: High proficiency in resolving complex customer issues.
• Analytical Skills: Strong analytical skills for tracking and adapting sales performance.
• Relationship Building: Exceptional ability to build and maintain long-term client relationships.
• Located in Minnesota.
• Higher Education, Publishing, or Healthcare background, a plus

Travel Requirements:

~30-40% travel - territory is MN, ND & SD, a c ompany car is provided

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success.

Diversity Matters:

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affinitive Action employer.

Additional Information:

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$71,300.00 - $124,500.00 USD

This role is eligible for Commission.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affinitive Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.