Account Receivable Collections, Lead

Veterans in Healthcare; Los Angeles (CA); On-site; USD 71,000 - 117,000; Full time

Job summary

Keck Hospital of USC is seeking an Accounts Receivable Collections Lead to manage AR collections from billing through liquidation, including disputes and analysis. This exempt, non-union role in Los Angeles requires strong leadership and expertise in hospital AR processes.

The position emphasizes oversight of staff, policy development, and payer relations to improve revenue cycle outcomes. Salary is competitive and aligned with USC's compensation framework.

Qualifications

• High school diploma or equivalent required.
• 5 years of management in hospital AR billing and AR follow-up.
• Strong written and verbal communication skills.
• Ability to supervise, organize and multi-task through others.
• Contract knowledge; experience with patient concerns and charging matters.

Responsibilities

• Oversee all AR collections functions including billing, rejections, follow-up and disputes.
• Continuously analyze payer issues and trends to support revenue cycle initiatives.
• Engage with payers in AR resolution through scheduled meetings.
• Stay updated on state and federal regulations impacting AR.
• Develop and oversee training programs for staff productivity and quality.
• Lead workflow policy development and departmental goals; manage staff performance.

Education

High school or equivalent

Bachelor's degree (pref)

Job description

Account Receivable Collections, Lead - Patient Accounting - Full time 8 Hour Days (Exempt) (Non-Union) Los Angeles, CA

Job ID REQ20178618 Category Keck Medicine of USC

Helpful Information for Applicants

External Applicants Internal Applicants (Current USC Employees)

Duties

The A/R Collections Lead has primary responsibility for all facets of AR collections and management; includes account flow from billing through to liquidation, disputes, Accounts Receivable analysis and AR trending. Follow-up tactics, techniques, and education. Vendor relation, audit, and management. Working with departments on improving a charge flow and consistency to improve AR. Direct Oversight of all collectors as well as training all new collector/biller staff.

Essential Duties:

• Oversee all collections related functions, including billing, rejections, follow-up, disputes and ongoing analysis to ensure best in class performance and outcomes.
• Continually data mine to identify payer issues, trends and escalates as necessary and in support of long term revenue cycle initiatives.
• Engage with payers on inventory and aging. Including monthly or as needed payer relation discussion meetings for AR resolution.
• Stay current with contracts and knowledgeable of all state and federal regulations that impact AR.
• Develop, implement ongoing training programs to address the needs of the department and monitor established productivity and quality outcomes of staff.
• Continually develop and oversee the management of workflow activities and the formulation of policies and procedures for departmental needs while establishing goals.
• Manages staff assigned. Recommends organizational structure, reporting relationships and staffing needs based on goals. Makes hiring, promotional and salary decisions in accordance with university policy. Provides performance appraisals for staff and determines need for disciplinary action.
• Performs other duties as assigned.

Required Qualifications

• Req High school or equivalent
• The equivalent in years of services within the scope of AR management will substitute for an advanced degree.
• Req 5 years Management in Hospital A/R billing and AR follow up.
• Req Must possess strong knowledge of hospital registration, insurance billing, and overall AR management.
• Req Strong written and verbal communication skills.
• Req Ability to supervise, organize and multi task and achieve results through others.
• Req Strong interpersonal skills.
• Req Contract knowledge.
• Req Interface with departments of patient concerns and/or charging matters.

Preferred Qualifications

• Pref Bachelor's degree

Required Licenses/Certifications

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Keck Hospital of USC, a 343-bed acute care hospital, provides exceptional and innovative care for complex medical and surgical conditions across a wide range of specialties. The hospital’s world-renowned physicians deliver compassionate, customized, patient-centered care and treat the most acutely ill patients with highly innovative techniques and treatment plans. As a leading academic medical center, hundreds of clinical trials are currently taking place at Keck Hospital and its affiliated research institutions, giving patients access to novel and promising therapies that are generally not available elsewhere. Every day at Keck Hospital, physicians, nurses and staff go beyond the science of exceptional medicine to bring patients breakthroughs in the art of caring. Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The annual base salary range for this position is $71,386.00 - $116,865.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Job ID REQ20178618 Posted Date 08/13/2026