Account Partner, Eats SMB

United States Digital Space LLC; Lower Providence Township (PA); Hybrid; USD 77,000 - 81,000; Full time

Benefits offered by this job

Hybrid work schedule

Bonuses

Equity

Benefits

Job summary

United States Digital Space LLC is seeking an Account Manager to own the growth and success of a portfolio of SMB restaurant partners on the Eats platform. You will be their primary advisor, navigating ambiguity and solving problems that require judgment and a data-driven approach.

This role is based in New York with a hybrid schedule (in-office Tuesday–Thursday), aiming to build lasting partnerships, drive KPI-based optimization, and collaborate across teams.

Qualifications

• Minimum years of experience in account management, operations, sales or client-facing roles.
• Ability to negotiate with external partners and overcome objections to gain commitment.
• Ability to navigate high-ambiguity environments and adapt to shifting priorities.
• Experience using data-driven insights to manage portfolio sales lifecycle.

Responsibilities

• Build and grow long-term partnerships with restaurant partners to unlock long-term value.
• Manage portfolios with urgency and discipline, tracking KPIs to identify optimization opportunities.
• Resolve merchant issues and unblock growth through data-driven decisions.
• Adapt approach based on market dynamics to drive adoption of new features and products.
• Collaborate with cross-functional teams to share local market knowledge and shape regional strategies.

Skills

Account management

Negotiation

Data-driven insights

English proficiency

Education

High school diploma or equivalent

Tools

Salesforce

Google Sheets/Excel

Job description

About the role and team

Account Management at the company means navigating ambiguity, earning trust fast, and solving problems that don't come with a script. In this role, you will own the growth and success of a portfolio of SMB restaurant partners, acting as their primary advisor to unlock the full potential of the the company Eats platform. It is a high-stakes environment where your ability to build long-term partnerships directly impacts the livelihood of local businesses and the company's mission to move the real world.

The work is fast-paced and requires a grit-based mindset; you will deal with shifting priorities, handle tough negotiations, and build lasting partnerships. We are looking for resourceful owners who are energized by the complex reality of Account Management and can stay resilient through the inevitable "no" to find creative solutions for our partners. If you thrive on autonomy and are motivated by seeing the tangible impact of your work on the community, this is where you will grow.

This role will be based in New York following the hybrid schedule (Tuesday -Thursday in office)

What you'll do

• Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term.
• Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
• Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction.
• Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
• Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.

Basic Qualifications

• Experience in account management, operations, sales or customer-facing functions.
• Ability to negotiate with external partners and overcoming objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
• Fluency in the local language of the market, and professional proficiency in English.
• High school diploma or equivalent.

Preferred Qualifications

• Proficiency in Salesforce and Google Sheets/Excel for data-driven decision making.
• Demonstrated problem-solving ability to solve gaps in merchant processes.
• Stakeholder management skills with the ability to influence without authority.

For New York City, NY-based roles: The total annualized on-target earnings (OTE) for this position is USD $85,429 - USD $90,005. The OTE includes a base hourly rate of USD $28.75 per hour - USD $30.29 per hour and an annualized cash variable incentive target range of USD $25,629 - USD $27,001.

For Philadelphia, PA-based roles: The total annualized on-target earnings (OTE) for this position is USD $76,871 - USD $81,001. The OTE includes a base hourly rate of USD $25.87 per hour - USD $27.26 per hour and an annualized cash variable incentive target range of USD $23,061 - USD $24,300.

The cash variable incentive target is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan. An equity award and other forms of compensation may be included in the offer. You will also be eligible for various benefits.

Ready to Ride?This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and the company's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

The company is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.