Account Manager II, Eats SMB

Uber; Los Angeles (CA); Hybrid; USD 75,000 - 83,500; Full time

Benefits offered by this job

Bonuses

Equity

Benefits

Job summary

Uber in Los Angeles, CA is seeking an Account Manager to oversee a HERO book of SMB restaurant partners, deepen relationships, drive growth, and maximize value on Uber Eats. This hybrid role is based in LA with in-office days Tue-Thu.

You will use data-driven insights to optimize KPIs, resolve issues, and collaborate across operations, marketing, and product to scale local initiatives and partnerships.

Qualifications

• Minimum 5+ years in account management, operations, sales, or customer-facing roles.
• Strong negotiation skills with external partners and objection handling.
• Ability to navigate high ambiguity and adapt to shifting priorities.
• Data-driven mindset with ability to leverage insights for portfolio growth.
• Fluency in the local market language and professional English.
• High school diploma or equivalent.

Responsibilities

• Build and grow long-term partnerships with restaurant partners.
• Manage partner portfolios with urgency using data-driven KPIs.
• Resolve merchant issues and unblock growth with creative solutions.
• Influence adoption of new features and marketing products.
• Collaborate with operations, marketing, and product to scale regional strategies.

Skills

Account management

Negotiation

Adaptability

Analytics

Local language fluency

English proficiency

High school diploma

Sales/portfolio management

Stakeholder management

Education

High school diploma

Tools

Salesforce

Google Sheets/Excel

Job description

About the role and team

Account Management at Uber means navigating ambiguity, earning trust fast, and solving problems that don’t come with a script. In this role, you will manage a HERO book of existing SMB restaurant partners, focusing on deepening relationships, driving growth, and helping merchants maximize the value of the Uber Eats platform. It is a high-stakes environment where your ability to build long-term partnerships directly impacts the livelihood of local businesses and Uber’s mission to move the real world. The work is fast-paced and requires a grit-based mindset; you will deal with shifting priorities, handle tough negotiations, and build lasting partnerships. We are looking for resourceful owners who are energized by the complex reality of Account Management and can stay resilient through the inevitable "no" to find creative solutions for our partners. If you thrive on autonomy and are motivated by seeing the tangible impact of your work on the community, this is where you will grow.

This position is based in Los Angeles, CA and follows a hybrid work schedule, with employees in the office Tuesday-Thursday.

What you’ll do

• Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term.
• Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
• Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction.
• Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
• Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.

Basic Qualifications

• 5+ years of experience in account management, operations, sales or customer-facing functions.
• Ability to negotiate with external partners and overcoming objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
• Fluency in the local language of the market, and professional proficiency in English.
• High school diploma or equivalent.

Preferred Qualifications

• Proficiency in Salesforce and Google Sheets/Excel for data-driven decision making.
• Demonstrated problem-solving ability to solve gaps in merchant processes.
• Stakeholder management skills with the ability to influence without authority.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

For Los Angeles, CA-based roles: The total on-target earnings (OTE) range for this position is USD $107,143 - USD $119,286. The OTE includes a base salary range of USD $75,000 per year - USD $83,500 per year and an annualized cash variable incentive target of USD $32,143 - USD $35,786.

The cash variable incentive target is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan.

An equity award and other forms of compensation may be included in the offer. You will also be eligible for various benefits.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.