Account Operations Specialist, Officer

State Street Corporation; Clifton (NJ); On-site; USD 65,000 - 106,000; Full time

Job summary

State Street Corporation is seeking an experienced Officer, Account Operations Specialist to support core account lifecycle operations within the Wealth Custody and Clearing group. The role focuses on accurate onboarding, compliant maintenance, and high-touch advisor servicing, with opportunities to scale through automation and AI-enabled workflows.

The ideal candidate brings 3+ years in broker-dealer or custody operations, strong knowledge of complex account structures, and proficiency with

Qualifications

• 1) 3+ years in broker-dealer, custody, or wealth operations focusing on account lifecycle.
• 2) Experience with account onboarding, documentation, and lifecycle servicing.
• 3) Familiarity with AML/KYC, CIP, and regulatory requirements.
• 4) Experience with advisor-facing servicing models.

Responsibilities

• Review new-account submissions for completeness and accuracy.
• Perform operational review of new and existing accounts and obtain approvals.
• Execute and support account maintenance, ownership changes, beneficiaries, and registrations.
• Support complex account structures (trusts, estates, entities) and lifecycle events.
• Assist with transfers, including ACATS and non-ACATS.
• Develop and refine onboarding workflows and controls; ensure audit readiness.
• Leverage Salesforce and AI-enabled workflows to improve efficiency.
• Coordinate with Cashiering, Transfers, and Account Operations; review wire transfers.

Skills

Account onboarding

Documentation

AML/KYC

CIP framework

Salesforce

AI workflows

Regulatory compliance

Broker-dealer ops

Advisory servicing

Workflow automation

Education

Undergraduate degree

Tools

Salesforce

Job description

Who we are looking forWealth Custody and Clearing is seeking an experienced Officer, Account Operations Specialist to support the execution of core account lifecycle operations across our introducing broker-dealer platform. This role operates within the Account Operations team and is responsible for the review, approval, and ongoing maintenance of client accounts, ensuring all activities are performed accurately, compliantly, and in alignment with firm standards.This role is ideal for a hands-on operator with deep expertise in account onboarding, documentation requirements, and lifecycle servicing workflows. The Officer serves as an important operational control point within the operating model, ensuring accounts are established correctly and maintained with a high degree of precision and regulatory discipline.We are seeking an individual who thrives in a dynamic, growth-oriented environment, with the ability to operate across multiple functions while the platform scales. This role offers a unique opportunity to gain broad exposure across account operations domains and evolve into a leadership role aligned to those functions over time.This individual will also play a critical role in supporting a high-touch, advisor-facing service model while contributing to the adoption of automation, AI-enabled workflows, and digital-first servicing capabilities to help scale the platform efficiently.Why this role is important to usAs Wealth Custody and Clearing scales, the accuracy and integrity of account onboarding and maintenance activities are foundational to client trust, regulatory compliance, and operational efficiency. This role ensures that accounts are reviewed and maintained correctly at each stage of the lifecycle, directly supporting all downstream servicing, trading, and cash movement activities.This role is critical to ensure:• New accounts are reviewed and approved with a high degree of accuracy and completeness• Ongoing account changes are handled with precision, control, and appropriate supervisory oversight• Complex or sensitive lifecycle events are executed in a compliant, timely, and well-controlled mannerIn close partnership with Client Service and other operational functions, this role helps enable a model where routine activities are efficiently processed while complex or high-risk scenarios receive the appropriate level of expertise and oversight.What you will be responsible for• Review new-account submissions for completeness and accuracy, resolve documentation deficiencies, and route accounts for required approval before establishment• Perform detailed operational review of new and existing accounts; prepare complete cases for required supervisory or Series 24 principal approval and escalate exceptions appropriately• Execute and support account maintenance activities, including ownership changes, beneficiary updates, registrations, and account attribute modifications• Support and manage complex account structures, including trusts, estates, corporate entities, partnerships, and multi-party accounts• Assist with lifecycle events, including death processing, estate distributions, and ownership transitions• Ensure accurate capture and maintenance of beneficial ownership, control persons, authorized parties, and tax documentation (W 9/W 8)• Partner closely with Client Service and advisors to address inquiries, resolve issues, and clarify documentation requirements• Support inbound advisor requests, delivering timely, accurate, and high-quality servicing for both standard and non-standard scenarios• Identify, assess, and escalate risk, documentation gaps, or inconsistencies in accordance with supervisory expectations• Assist in processing and supporting ACATS and non-ACATS transfers, ensuring proper documentation and control• Coordinate with Cashiering, Transfers, and Account Operations; support the development of domain-specific procedures and controls as the platform scales . Review and approve wire transfers.• Contribute to the development and refinement of workflows, procedures, and controls across onboarding and maintenance processes• Leverage Salesforce and AI-enabled workflows to improve efficiency, reduce manual effort, and enhance turnaround times• Maintain strong documentation and audit readiness across all activitiesWhat we value• Strong experience in broker-dealer or custody operations, with a focus on account onboarding, review, and lifecycle management• Expertise in complex account structures (trusts, estates, entities) and associated documentation and regulatory requirements• Solid understanding of:o Account approval and maintenance workflowso Beneficial ownership and control of person requirementso AML/KYC and CIP frameworkso Tax documentation and withholding considerations• Experience supporting advisor-facing servicing models, with effective communication and problem-solving skills• Ability to manage exceptions, non-standard scenarios, and time-sensitive requests with sound judgment• Comfort operating in a fast-paced, build environment with evolving processes and structures• Familiarity with introducing broker-dealer models and clearing relationships• Experience leveraging workflow tools and case management systems (Salesforce preferred)Education & Preferred Qualifications• Undergraduate degree• 3+ years of experience in broker-dealer, custody, or wealth operations, with a focus on account lifecycle management• Series 7 or 99 license preferred• Experience in an introducing broker-dealer or advisory-led (RIA) model strongly preferredSalary Range:$65,000 - $106,250 AnnualThe range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.For a full overview, visit https://hrportal.ehr.com/statestreet/Home .About State StreetAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.Discover more information on jobs at StateStreet.com/careersRead our CEO StatementJob Application Disclosure:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.