Account Operations Specialist I

FIRST INTERNET BANK; Fishers (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

First Internet Bank in Fishers, IN is seeking an Account Operations Specialist I to support lending and deposit activities, board/servicing loan packages, process lien perfection, image documents, and deliver strong customer service. The role requires a high school diploma, with some college preferred, and about one year of loan servicing and banking operations experience.

You will review newly opened accounts, maintain deposit accounts, assist with customer calls, and ensure accuracy and timely

Qualifications

• High School degree required, some college preferred.
• A minimum of one year of experience boarding or servicing commercial and consumer loan packages preferred.
• A minimum of one year of operational and customer service experience in a bank setting preferred.
• Previous experience with vehicle titles preferred.

Responsibilities

• Perform loan boarding/servicing functions and lien perfection for various collateral types, imaging documents, and provide internal and external customer service to ensure a great experience.
• Review newly opened accounts and maintain existing deposit accounts.
• Assist with customer calls and resolve issues in documentation with appropriate parties.
• Process incoming physical payments and payoffs.
• Meet performance goals for accuracy, productivity and customer service.
• Work as a team to support other Operations personnel to ensure all processes are completed on time and accurately.

Skills

Customer service

Administrative skills

Computer skills

Word processing

Education

High School diploma

Tools

Microsoft Office

Job description

About the Position:As the Account Operations Specialist I, you will perform the functions required to support lending and deposit lines of business. You will also interface with internal and external customers to ensure a great customer experience.What You Will Do:Perform loan boarding/servicing functions, imaging documents, lien perfection for various collateral types, while providing internal and external customer service.Perform reviews of newly opened accounts and maintenance on existing deposit accounts.Assist with customer calls.Identify problems or errors in documentation and resolve with the appropriate party.Process incoming physical payments and payoffs.Meet performance goals for accuracy, productivity and customer service.Work as a team to support other Operations personnel to ensure all processes and services are completed on time and accurately.Perform other duties as assigned.What We’re Looking For:High School degree required, some college preferred.A minimum of one year of experience boarding or servicing commercial and consumer loan packages for various loan types preferred.A minimum of one year of operational and customer service experience in a bank setting preferred.Previous experience with vehicle titles preferred.Strong administrative skills, including computer/word processing skills.Working Conditions/Demands:Professional office setting.Must be able to move throughout the office and buildings to obtain or relay information as well as effectively utilize a remote support staff.Must be able to perform the essential functions of the position with or without reasonable accommodation.Who Are We?We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.Why Join Us?At First Internet Bank, our workplace is built around people. Guided by four core competencies—Collaborate to Win, Adapt with Agility, Decide for Impact, and Put People First—we’ve created an environment where individuals feel empowered, supported, and inspired to do their best work. This commitment to collaboration and growth has earned meaningful recognition, including being named a Top Workplace multiple times and one of the Best Banks to Work For. We’re proud of these honors because they reflect what matters most to us: our team.This culture comes to life at our 175,000‑square‑foot headquarters in downtown Fishers, designed with our people in mind. Inside, you’ll find thoughtfully designed workspaces, an onsite fitness center and The Backyard, our 18,000‑square‑foot open‑air deck with fire pits, covered pergolas, a waterfall, and plenty of greenery for stepping away and recharging. Add free snacks, soft drinks, beer on tap, unlimited volunteer time off, continuous education opportunities for development and regular team events, and you’ll find plenty of ways we support connection and a great workday.Our benefits package includes the following and so much more:Medical, Dental, and Vision Insurance for Full-Time employees - Eligibility begins on day one of employment401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employmentProfessional Development ReimbursementAt Least 3 Weeks Paid Vacation Annually - For New Employees, Paid Vacation is Adjusted Based on Start DateEleven Paid HolidaysPaid Volunteer TimeAnnual First Internet Bank-branded merchandise allowanceEqual Opportunity Employer - Women, Minorities, Veterans and Individuals with DisabilitiesIf you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click here to read more.The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). Click here to read more.