Teller - Float

First Interstate Bank; Spokane (WA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

First Interstate Bank is seeking a Teller to handle daily teller transactions at both lobby and drive-up locations. You will deliver outstanding client service, build relationships, and recognize referral opportunities for additional products and services.

Responsibilities include processing deposits and payments, answering client questions, and maintaining accurate cash handling. You will support team members and participate in ongoing training to enhance product knowledge.

Qualifications

• High School Diploma or GED required.
• Experience in a cash handling role preferred.
• Ability to handle confidential and sensitive information with discretion.
• Excellent written and verbal communication and strong interpersonal skills.

Responsibilities

• Process deposits, loan payments, cashing checks, and currency transactions in lobby and drive-up.
• Provide customer service and answer client questions in person or by phone.
• Record activities and referrals to business partners using the bank system.
• Identify cross-sell opportunities and direct clients to bankers for solutions.
• Complete special requests such as account closures, check orders, currency exchange, and safe-deposit box procedures.
• Ensure accuracy and maintain cash drawer discipline and security procedures.

Skills

Confidential information handling

Math aptitude

Written and verbal communication

Interpersonal skills

Attention to detail

Education

High School Diploma or GED

Cash handling experience preferred

Job description

SUMMARY

The Teller will be responsible for daily teller transactions in both the lobby and drive-up locations of the branch. This position is also responsible for the delivery of outstanding client service and for developing and maintaining client relationships by recognizing referral opportunities for additional products and other lines of business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides client account services by processing deposits and loan payments, cashing checks, processing savings withdrawals, recording night and mail deposits, selling cashier’s checks, and redeeming savings bonds.
• Answers clients’ questions in person and over the telephone.
• Processes additional transactions as needed, including preparing currency transaction reports.
• Identifies basic cross-sell and referral opportunities by answering inquiries, informing clients of new services and product promotions, determining client needs, and directing clients to a banker.
• Utilizes 360View to record activities, incidents, and referrals to business partners and other lines of business.
• Processes consumer credit card applications.
• Completes special client requests such as closing accounts, ordering checks, exchanging foreign currency, providing special statements or copies, completing referrals, and performing safe-deposit box procedures.
• Reconciles cash drawer by verifying cash transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining appropriate cash supplies.
• Complies with bank operations and security procedures, including participating in dual-control functions, maintaining client traffic surveys, auditing other teller currency, and assisting in certification of proof.
• Maintains client confidence and protects bank operations by keeping information confidential and cautioning others regarding potential breaches.
• Enhances job knowledge by attending training sessions.
• Contributes to client service and bank success by welcoming new or different requests and supporting team members to accomplish results.
• Demonstrates basic product knowledge and proficiency with client-facing systems.
• Completes work accurately with minimal errors.
• Participates in volunteer activities.
• Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to handle confidential and sensitive information with discretion.
• Strong mathematical aptitude.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Exceptional attention to detail.

EDUCATION AND/OR EXPERIENCE

High School Diploma or General Education Degree (GED) required.

Experience in a cash handling role preferred.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Dexterity of hands/fingers to operate computer keyboard and mouse.

Frequently Handling, Frequently Hearing, Frequently Lifting - Occasionally (up to 25 lbs), Sitting - Occasionally, Standing - Frequently, Talking - Frequently, Walking - Occasionally, Noise Level - Moderate.

Typical Work Hours - Vary based on scheduling and business need.

Regular and Predictable Attendance - Required.

Travel - as needed.

COMPENSATION & BENEFITS

We offer a competitive total compensation package including base salary and benefits.

The anticipated pay range for this position is $19.25 to $25.93 per hour in WA and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location.

• Medical.
• Dental.
• Vision.
• Short-term disability benefits.
• Long-term disability benefits.
• Life insurance.
• Flexible spending accounts.
• Health savings account.
• Employee assistance program.
• 401(k).
• Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time).
• Up to 11 paid Federal holidays.

Generous Paid Time Off (PTO) in addition to paid federal holidays.

Child Care Assistance Program for eligible dependent(s).

Exercise reimbursement program for employees.

For more information regarding our benefits, please visit https://www.firstinterstatebank.com/company/about/employee-benefits.php.

NON-DISCRIMINATION & EQUITY

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. In order to ensure reasonable accommodations for individuals protected under Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us Monday through Friday, 8 am to 5 pm MST at [e-mail].

All applicants must pass pre-employment screenings including a background check. First Interstate BancSystem participates in E-Verify which will require new employees to verify their identity and employment eligibility through the internet-based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS).

E-Verify Notice.