Account Operations Manager

Dover Corporation; Austin (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Dover Fueling Solutions, a Dover Corporation company, seeks an Account Manager to manage customer relationships across sales, product management, and service. You will align organizational capabilities with customer requirements and support the commercial team with business insights.

The role emphasizes cross-functional collaboration, strategic planning, and proactive risk management to ensure successful delivery and customer satisfaction.

Qualifications

• Bachelor's degree in business or related field preferred.
• Minimum of 5 years of work experience in sales, product, or project management with technology products/services.
• Strong collaborative and influencing skills.

Responsibilities

• Partner with Sales, Sales-Engineering, Product Management, and Service to align customer expectations with commercial goals.
• Develop and maintain strategic customer plans and status reports; mobilize cross-functional teams to support opportunities.
• Identify risks and drive mitigation plans; communicate status and issues clearly to stakeholders.
• Drive accountability and ensure delivery against customer requirements.

Skills

Relationship building

Negotiation

Sales

Cross-functional collaboration

Education

Bachelor's Degree

Job description

Overall Scope

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They're the heart of our company. As an employee, our promise to you is that you'll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects - both locally and globally - will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Overall Scope

Dover Fueling Solutions, one of the world's leading suppliers of fuel dispensers, payment terminals, forecourt control devices, point-of-sale and other measurement and control solutions to the retail and commercial fueling industry is seeking an Account Manager whose primary role is to manage customer relationships directly with internal departments such as sales, sales-engineering, product management, and service. This role is expected to manage customer expectations, align the organization to customer requirements, and support the commercial organization with appropriate business capabilities.

Responsibilities

Cross Functional Collaboration

• Partner closely with Sales, Sales-Engineering, Product Management, Engineering, Service and other cross functional extended teams coordinating related to specific customer sales opportunities or requirements, implemented to meet commercial goals.
• Ensure that key stakeholders are fully engaged in and aligned with the customer's expectations, progress, and emerging risks.

Project Management & Control

• Drive accountability throughout the organization in meeting customer expectations.
• Develop and maintain strategic customer plans and status reports, engage cross-functional teams to provide needed analyses, direct customers to the appropriate products and solutions, and elevate issues to leadership.
• Flexible during times of change. Adjust to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Elicit cooperation from a wide variety of sources, across the hierarchy, peers, and other functional teams.
• Identify and quantify commercial risks and initiate risk management plans to address such risks.

Business Acumen

• Ability to hold others in the organization accountable to customer expectations.
• Understand the business imperative of the projects being led to effectively drive delivery.
• Manage the expectations of all stakeholders through transparent and proactive communications. Develop strategies to ensure that status, accomplishments, issues, and risks are communicated clearly. Facilitate effective and efficient forward-looking team meetings.

Technical Acumen

• Understand the technical concepts within customer offerings.
• Collaborate with functions across the business to support customer product and solution requirements.

Candidate Experience and Qualifications

• Strong collaborative and influencing skills.
• Bachelor's Degree required (Business or related field of study preferred).
• Minimum of 5 years of work experience in sales, product or project management, or a related function working with technology products and/or services.

Preferred Qualifications

• Experience in the retail petroleum industry is a plus.
• Experience with complex customer environments and commercial channels.

Essential Functions

• Ability to demonstrate flexibility and manage multiple priorities simultaneously.
• Excellent written and oral communication skills; comfortable facilitating and presenting to groups.
• Ability and desire to work in a fast-paced team environment.
• Ability to perform the essential functions is a requirement of the job. Reasonable accommodation may be used to meet these requirements.

#LI-SB2

This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.