Account Mgr II, Product

RealPage, Inc.; Richardson (TX); On-site; USD 71,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan with company

Paid time off and holidays

Professional development opportunities

Performance-based bonus

Job summary

RealPage, Inc. seeks an Account Manager II to strengthen client relationships and ensure revenue growth. You will work with Implementations, Sales and Operations to understand client goals and communicate status.

Responsibilities include acting as the primary contact for accounts, analyzing usage metrics, supporting business reviews, and coordinating with cross-functional teams to meet billing targets and drive adoption.

Qualifications

• 2 years of experience in Account Management.
• Bachelor’s degree preferred or equivalent.
• Strong communication and collaboration skills.

Responsibilities

• Act as a primary point of contact for assigned accounts.
• Maintain portfolio to drive adoption and revenue with SMB and corporate clients.
• Analyze usage metrics and identify opportunities for improvement.
• Assist in client business reviews and communicate account status to management.
• Build and maintain strong client relationships and coordinate with multiple departments.
• Support monthly billing and prebill goals and help meet revenue targets.

Skills

Account management

Client communication

MS Office

Leadership

Project management

Education

Bachelor’s Degree

Tools

MS Office

Job description

Overview

The Account Manager II is an integral position within the organization working closely with Implementations, Sales and Operations. The Account Manager is responsible for client relationship building, understanding client goals and objectives, corporate communication of account status, assisting with client escalations, and ensuring client revenue, retention and growth. The Account Manager II will anticipate and communicate customer needs and identify barriers while prioritizing organizational goals and initiatives

Responsibilities

• Act as a primary point of contact for assigned accounts.


• Maintain assigned portfolio to drive client adoption and usage to achieve targeted annual revenue goals working primarily with small to medium business and Corporate level clients, with slow progression to Enterprise clients.


• Analyze key metrics of customer usage and identify opportunities for improvement.


• Assist with periodic client business reviews for assigned clients as appropriate.


• Build and maintain strong client relationships that allow for open communication and trust.


• Report account status reviews to management weekly.


• Assist in identifying revenue opportunities within the framework of the organization wide strategy.


• Work closely with multiple departments to coordinate client needs and resolve outstanding issues.


• Grow business by anticipating customer needs and providing a high level of customer services.


• Work with internal departments and clients to meet monthly billing and prebill goals.


• Serve as mentor for Account Managers 1s by training, coaching, escalations, and assisting with meeting monthly billing and prebill goals. Additional duties as needed

Qualifications

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• 2 years of experience working as an Account Manager.


• Working knowledge of sub-metering and PURE.


• Proven ability to retain and grow accounts.


• Proven ability to effectively communicate with internal and external management and work collaboratively with interdepartmental teams to achieve desired results.


• Strong leadership and project management skills, including the ability to effectively manage multiple projects simultaneously.


• Strong experience using MS Office applications (Word, Outlook, PowerPoint, and Excel) skills.


• Strong verbal, written and interpersonal communication skills.


• Demonstrated ability to lead, work independently and take initiative. Proven ability to communicate clients’ needs while prioritizing with organizational goals and initiatives.


• Ability to motivate others to achieve project deliverables. Excellent follow up skills.

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

• Bachelor’s Degree in business, related field or equivalent.


• 1 year experience in the property management industry.

Salary and Benefits:

RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:

• Health, dental, and vision insurance.


• Retirement savings plan with company match.


• Paid time off and holidays.


• Professional development opportunities.


• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees

Pay Range

USD $70,700.00 - USD $120,300.00 /Yr.