Account Manager - Workana

Workana; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading talent solutions firm is looking for an Account Manager to manage a dedicated portfolio of clients in North America. This remote-first role involves establishing long-term partnerships, driving growth, and ensuring client satisfaction through excellent onboarding and support. The ideal candidate has over 5 years of experience in client-facing roles, with a strong background in account management and excellent communication skills. Travel is expected 30-50% across North America.

Benefits

Fully remote work culture

Competitive salary with uncapped bonus potential

Travel opportunities

Qualifications

• 5+ years in client-facing roles with 2+ years in direct account management.
• Proven success in managing a book of business with quota responsibility.
• Excellent communication skills and ability to connect with diverse client teams.

Responsibilities

• Build and nurture trusted advisor relationships with clients.
• Drive profitability and growth by identifying opportunities.
• Lead onboarding experience for new accounts.

Skills

Client relationship management

Data integrity and process discipline

Creative problem solving

Strong written and verbal communication

Cross-functional collaboration

Job description

Do you thrive on building meaningful client relationships, driving growth, and helping businesses unlock their full potential? If so, this role is for you.

At Workana, we’re redefining how companies scale their teams through flexible talent solutions. As an Account Manager, you’ll own a dedicated portfolio of clients in North America—think of it as running your own mini-business within Workana. Your mission: deliver an exceptional client experience, foster long-term partnerships, and generate incremental growth by becoming a true trusted advisor.

You’ll be hands-on from the very beginning: setting the tone during onboarding, aligning client goals with measurable impact, ensuring satisfaction, and resolving challenges quickly and effectively.

Responsibilities

• Build and nurture trusted advisor relationships with your clients, owning your book of business like a CEO.
• Drive profitability and growth within your portfolio by identifying expansion opportunities and ensuring client retention.
• Lead the onboarding experience for new accounts, setting the standard for a strong partnership.
• Partner with clients on their technology and team-scaling goals, positioning Workana as a key enabler of innovation.
• Collaborate cross-functionally to advocate for your clients, remove roadblocks, and ensure alignment.
• Maintain accurate, transparent records in all platforms for revenue tracking, forecasting, and account planning.
  

• Proven success managing a book of business with quota responsibility in a fast-moving environment.
• Experience driving core KPIs such as incremental revenue, renewals, churn reduction, and client satisfaction.
• 5+ years in client-facing roles, including at least 2 years in direct account management or quota-carrying positions.
• Strong ability to influence and collaborate across stakeholders in the best interest of the client.
• Willingness and ability to travel 30–50% across North America to meet with clients and attend key events.
• Resilient, adaptable, and comfortable navigating ambiguity and rapid change.
• Excellent written and verbal communication skills, with the ability to connect with diverse client teams.
• Highly organized with a passion for data integrity and process discipline.
• Self-driven and proactive, with a knack for creative problem solving and closing deals.
• Proven ability to thrive in a remote-first environment.
  

• A fully remote work culture—work from anywhere.
• A competitive salary with uncapped bonus potential.
• The opportunity to set the standard for Client Experience in a fast-scaling, global company.
• Travel opportunities: expect 30–50% travel across North America.

As part of our standard hiring process, we conduct professional reference checks with managers, colleagues, or clients you’ve worked closely with – typically after final interviews.

Don’t meet every single requirement? That’s okay. At Workana we know that talent comes in many forms. If you’re excited about this role but your experience doesn’t align perfectly with everything listed, we still encourage you to apply. You might be exactly the right person for this role, or for future opportunities with us.

And no matter the outcome, you’ll always hear back from us!