Account Manager-Western United States

Engagepeo; Lindon (UT); Remote; USD 85,000 - 95,000; Full time

Job summary

Join a fast-growing company as an Account Manager where you will manage client relationships, ensuring satisfaction and engagement with HR products. This full-time position requires 3+ years in HR and advanced skills in Microsoft Office. Engage PEO offers a comprehensive benefits package, including competitive pay, paid time off, and more. Be part of an inclusive company that values diverse talents.

Benefits

3 Weeks Paid Time-Off per Year

Parental Leave

Paid Holidays

Medical Insurance Plan with employer contribution

Life Insurance

Dental and Vision

Long-Term and Short-Term Disability Insurance

Pre-tax Savings Accounts

Discount Tickets on Theme Parks

Qualifications

• 3+ years of experience in Human Resources.
• 5+ years of experience in an Account Management role.
• Excellent organizational skills.

Responsibilities

• Manage client relationships and ensure satisfaction with services.
• Coordinate with internal teams to resolve client issues.
• Analyze and improve client HR and payroll processes.

Skills

Client Relationship Management

HR Knowledge

Time Management

Bilingual (English/Spanish)

Education

Bachelor's degree from an accredited college or university

Tools

Microsoft Office Suite

HR Program Software

Job description

Location:United States-Western Region -Remote

Department:Account Management

Position Type:Full Time-Exempt

Engage PEO,recognized on the "INC. 5000 Honor Roll for the Fastest GrowingPrivateCompanies’ is seekingfutureEngagerswhoare ready to build a rewarding future. The Account Manager supports multiple clients within the Western Region of the United States in the co-employment relationship to grow client loyalty through the engagement and utilization of all Engage products and services. The Account Manager will work collaboratively with all cross-functional departments to ensure prompt resolution to their client’s product and service inquiries. This position plays a critical role, usually as a project manager, in establishing client relationships and client retention, thus requiring the ability to manage multiple priorities, communicate effectively with a client-centric focus, develop effective solutions, and closely monitor open projects to closure. This role partners with our Sales Team to participate in prospecting meetings, establishing client relationships from the initial contact.

JOBRESPONSIBILITIES (Percentage of time spent on each task in parentheses):

Client Relationship Management (75%)

• As the Client's point of contact, recommend strategic Engage products and services, offering customized solutions to improve the Client's workplace efficiencies.
• Proactively identifies clients’ needs through meetings and assessments, recommending and implementing HR products, services, and best practices to enhance client engagement and retention with Engage.
• Coordinate/Project Manage client experience with all services including contracted vendor services.
• Work closely with internal department teams to assess and orchestrate the resolution of client service issues daily.
• Monitor operational deliverables based on negotiated timelines, ensuring satisfaction of client expectations.
• Conduct evaluation of client HR and payroll processes and programs to ensure maximum services delivery and client engagement.
• Travel to client locations to identify additional value added Engage services and products and follow through to ensure deployment.
• Provide support to Engage Sales Professionals during prospect introductions to Engage services on an as needed basis.

Annual/Open Enrollment Delivery – (15%)

• Successfully deliver client annual benefit/medical renewals for book of business in the 4th quarter of each year.

Supporting Sales – (5%)

• Partners with Sales Consultants on prospect meetings, representing service and HR solutions.
• Proactively communicates with Sales on new products and services and provides training as necessary.
• Collaborates with Sales Consultants to resolve any concerns as needed.

HR Service Delivery – (5%)

• Work with the HR Consultants to ensure a high level of client organizational effectiveness.
• Partners with Engage benefits department in support of annual open enrollment. Consults with clients on benefit offerings and contribution strategies to facilitate decision making. Keep client informed on the process, deadlines, etc. Provides necessary support to clients on communication strategies to employees, facilitating meetings etc.

REQUIREMENTS:

• Strong knowledge of PEO, Work Compensation, Human Resources, and Payroll
• Advanced skills in Microsoft Office (i.e. Word, Excel, PowerPoint, Access, etc.) required
• Advanced skills in HR Program Software and HRIS Systems preferred
• Excellent organizational skills with a focus on time management
• Ability to multi-task
• Bilingual experience a plus

EDUCATION AND EXPERIENCE:

• Bachelor’s degree from an accredited college or university preferred
• 3+ years of experience in Human Resources
• Over 5+ years of experience in an Account Management role within a high-pressure, fast paced environment preferred
• Bilingual English/Spanish a plus

COMPENSATION:

The salary range for this position is listed below.However, youshould know that the salary rangemay vary based on regional location, the candidate’s skill,and relevant experience.In addition, somepositions may include a form of bonus orotherincentive compensation, which would not be included in thissalary range.

Annual SalaryRange:$85,000-$95,000

BENEFITS:

We offer a comprehensiveBenefitsPackage to our full-time salaried, hourly, or commissioned workers.Our 2025BenefitsPackage includes:

• 3 Weeks Paid Time-Off per Year (Increasing with seniority)
• Parental Leave
• Paid Holidays
• Your choice of Medical Insurance Planor HSA with a generous employer contribution
• Life Insurance with an employer-paid base
• Dental and Vision
• Long-Term Disability Insurance with an employer-paid base
• Short-Term Disability Insurance
• Pre-tax Savings on most employee insurance premiums
• Medical Expense Flexible Spending Account
• Dependent Care Flexible Spending Account
• Commuter and Parking Pre-tax Benefits
• Discount Tickets on Theme Parks and Attractions

We believe our success is primarily dueto our diverse,talented employees who help to cultivate an inclusive learning culture. Weencourage open, regularcommunication and development that fosters ourstrong team culture. We are committed to providing inclusive equal employmentopportunities to all employees, applicants for employment, and other coveredindividuals without regard to race, color, religion, age, sex, disability,national origin, citizenship,genetics, military status, sexualorientation, gender identity or expression, family status, or any othercharacteristic protected by federal, state, or local laws. Furthermore, we arecommitted to complying with all federal, state, and local anti-discrimination,anti-harassment, and anti-retaliation laws.

Engage PEO is an Equal Opportunity Employer