Account Manager (West)

Dodge Construction Network; Cheyenne (WY); Remote; USD 60,000 - 65,000; Full time

Job summary

A leading construction data network is seeking a remote Account Manager to enhance client relationships and drive sales growth. This full-time position requires a minimum of 3 years sales experience, proficiency in relevant software, and a strong customer-centric focus. The salary range is $60,000-$65,000 plus uncapped commissions. Candidates in the continental U.S. preferred.

Benefits

Market competitive salary

Uncapped commissions

Comprehensive benefits

Qualifications

• 3+ years of relevant sales experience.
• Proficiency in desktop software programs.
• Ability to learn SaaS products.
• Basic construction industry knowledge.
• Exceptional communication skills.

Responsibilities

• Build and maintain strong relationships with existing clients.
• Develop strategies to increase sales and revenue.
• Serve as the primary point of contact for clients.
• Collaborate with internal teams to meet clients' needs.
• Play a critical role in driving sales growth.

Skills

Communication/Interpersonal

Team building

Growth mindset

Conflict resolution

Organization

Effective writing and presentation

Problem solving

Decision making

Time management

Education

Bachelor's degree in a related field

Tools

CRM systems

Desktop software programs (Word, Excel, PowerPoint)

Job description

Overview

Account Manager (West) – Remote, United States

The Account Manager is responsible for growing and retaining their assigned Dodge Construction Network (Dodge) clients by proactively problem solving and determining the path to value for each customer. The customers will primarily be small to medium businesses, including General Contractors, Subcontractors, and other verticals inside the commercial construction industry.

This is a full-time position and reports directly to the Director, Regional Sales.

Location and Travel

Location: Remote, United States

Travel Requirements: A willingness to travel as needed for face-to-face meetings with accounts is required

Preferred Location

• This is a remote, home-office based role and candidates located in the continental United States will be considered
• For this position, there is a preference to hire in Arizona, Colorado, Utah, Nevada, or Oregon; however, candidates in Pacific or Mountain time zones will be considered

Essential Functions

• Responsible for building and maintaining strong relationships with existing clients to include understanding clients' needs, providing support and ensuring customer satisfaction
• Develop strategies to increase sales and revenue for existing clients including upselling additional products and services, negotiating contracts and identifying new opportunities within the account by developing and executing strategic account plans for key clients, outlining objectives, tactics, and timelines to maximize account growth and retention
• Develop relationships with existing clients that allow the Account Manager to uncover potential customer dissatisfaction early
• Overcome objections by reinforcing the value of the products they have purchased from Dodge through customer analytics and ongoing value selling
• Serve as the primary point of contact for clients, addressing their inquiries, resolving issues and drive value
• Collaborate with internal teams such as Marketing, Product and Customer Care to meet the clients' specific needs
• Act as a client advocate within the organization, ensuring that client feedback, concerns, and needs are communicated effectively to relevant departments for prompt resolution and product improvements. - wholly own the customer experience
• Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches
• Attain all KPIs designed to improve account retention, including contact rate, upsell, renewal and retention ratios
• Follow SOPs for all account interactions within standard CRM systems and other tools
• Ensure that you take advantage of all job, product, and industry-related training opportunities
• Overall, play a critical role in driving sales growth, fostering strong client relationships, while ensuring customer satisfaction and retention of assigned accounts

Education

Bachelor's degree in a related field or equivalent education and work experience

Experience, Knowledge and Skills

• 3+ years of relevant sales experience
• Proficiency in desktop software programs (Word, Excel, PowerPoint)
• Ability to learn SaaS products
• Basic construction industry knowledge or ability to learn construction industry knowledge
• Technical skills
• Superior personal integrity and ownership of outcomes
• Exceptional communication skills
• Relationship building and client-centric skills
• Ability to coach customers on best practices and uncover pain and solution
• Empathetic small business growth mindset to identify meaningful opportunities for customers benefit
• Skills: Communication/Interpersonal, team building, growth mindset, conflict resolution, organization, effective writing and presentation, problem solving, decision making and time management

Additional Experience, Knowledge and Skills

• Working in a SaaS based environment
• Previous CRM or order management experience

About Dodge Construction Network

Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.

We are the catalyst for modern construction.

Salary Disclosure

Base Salary range: $60,000-$65,000 Base + UNCAPPED COMMISSIONS!

This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network’s compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.

Legal and Accommodations

For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status.

A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances.

Reasonable Accommodation: Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email [e-mail].

Equal Employment Opportunity Statement: Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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