Account Manager, Verification Services

Compliance Holdings; North Dakota; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

HSA/FSA options

Employee Assistance Program

Life & Disability Insurance

Job summary

Lumelight is seeking an Account Manager, Verification Services to support clients and partners, manage relationships, coordinate resources, and oversee project timelines from kickoff through delivery. This role is client-facing and remote within the continental United States.

You will work with the Operations and Data teams to ensure high-quality deliverables, maintain detailed project records, and contribute to process improvements while upholding service standards.

Qualifications

• 1–3 years in client services, account management, or project coordination.
• Experience in health benefits, insurance, healthcare, or professional services preferred.
• Proficiency with MS Office and video conferencing required.

Responsibilities

• Plan, coordinate, and track client projects to ensure milestones are met.
• Gather onboarding materials to support successful project delivery.
• Serve as primary liaison between clients and Lumelight.
• Facilitate meetings, provide status updates, and deliver reports.
• Collaborate with Data Team to ensure accurate data collection.
• Coordinate cross-functional teams to achieve project outcomes.
• Monitor progress, identify risks, and communicate solutions.
• Maintain detailed project documentation and client records.
• Support continuous improvement of client experience and efficiency.
• Perform other duties as assigned.

Skills

Client relationship management

Account management

Time management

Organizational skills

Relationship building

Education

High School Diploma

College degree preferred

Tools

Microsoft Office

Video conferencing

Job description

Account Manager-Verification Services

Who We Are: At Lumelight, we're helping employers, brokers, and third-party administrators navigate the increasingly complex world of benefits administration and compliance. As a growing organization, we combine expertise, technology, and service to deliver solutions that make a meaningful impact on our clients.

We're looking for an experienced Account Manager, Verification Services who is excited to contribute to a high-performing team and help support our continued growth.

We are hiring for an Account Manager, Verification Services:

Position Summary

Reporting to the Manager, Verification Services, individuals in this role are responsible for serving Lumelight clients and partners, managing client relationships, coordinating resources, overseeing project timelines, and ensuring high-quality deliverables from project kickoff through completion. Account Managers also ensure client deliverables meet quality standards starting with a project's kick-off through completion. This position is client-facing while also working closely with the rest of the Operations Team and other departments to ensure that everything we do is for the betterment of our clients. This position is remote within the continental United States.

Responsibilities

• Plan, coordinate, and track client projects and deliverables to ensure timelines, milestones, and quality standards are consistently achieved.
• Gather, review, and process all required client onboarding and implementation materials to support successful project execution and delivery.
• Serve as the primary liaison between clients and Lumelight, building strong relationships through a clear understanding of client goals, business needs, and expectations.
• Communicate effectively with clients and their representatives by facilitating meetings, responding to inquiries, providing status updates, and delivering project reports.
• Partner closely with the Data Team to ensure accurate data collection, analysis, and timely completion of client deliverables.
• Collaborate with cross-functional teams throughout the audit process to ensure alignment, transparency, and successful project outcomes.
• Monitor project progress, identify risks or potential issues, and proactively communicate solutions to maintain project success.
• Ensure all client deliverables are accurate, complete, and meet established quality and service standards.
• Maintain detailed project documentation, client records, and communication logs in accordance with company processes and procedures.
• Support continuous improvement initiatives by identifying opportunities to enhance client experience, operational efficiency, and team effectiveness.
• Perform other duties and special projects as assigned.

Education & Experience

• Education: High School Diploma, College preferred
• Minimum of 1-3 years of experience in client services, account management, project coordination, customer support, or a related field. Experience in health benefits, insurance, healthcare, or professional services is preferred but not required.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) and video conferencing.
• Required software: Demonstrated ability to deliver exceptional service and support to clients with complex needs while managing multiple priorities.
• Superior problem‑solving ability, preferably within a customer environment.
• Superior account management, time management and organizational skills and the ability to quickly adapt to multiple priorities.
• Demonstrated relationship building skills including engaging, persuading, debating, and gaining credibility with key parties involved throughout the audit process.

Location & Work Environment

• This position is a remote position within approved Lumelight states.
• This job operates in a professional office environment, whether in person or remotely.
• This role routinely uses standard office equipment such as computers, phones, and printers. Equipment will be provided to you.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Schedule

• Monday through Friday, 40 hours a week, following an agreed‑upon schedule.
• Extended hours and/or weekends will be required during the busiest season of ACA reporting, which mainly occurs in the first quarter of the calendar year.

Travel

Minimal travel is required.

Medical, Dental and Vision Benefits

• ~ Health Savings and Flexible Spending Account Options
• ~Employee Assistance Program
• ~ Company-paid Life and Disability Insurance

Recruitment Policy

We are currently recruiting from the following states: All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.