Account Manager, Verification Services

Compliance Holdings; Clayton (MO); A distancia; USD 65.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Savings & FSA

Employee Assistance Program

Life and Disability Insurance

Descripción de la vacante

Lumelight in the United States seeks an Account Manager, Verification Services to guide client projects from kickoff to completion. This client-facing role partners with the Operations and Data teams to ensure timely, high-quality deliverables while maintaining strong client relationships.

Remote within the continental United States, you will coordinate onboarding, communicate progress, and help drive improvements in service delivery to meet client needs and regulatory expectations.

Formación

• 1–3 years of experience in client services, account management, project coordination, customer support, or a related field.
• Experience in health benefits, insurance, healthcare, or professional services is preferred but not required.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) and video conferencing.
• Superior problem‑solving ability and organizational skills; ability to manage multiple priorities.
• Demonstrated relationship-building skills with clients throughout the audit process.

Responsabilidades

• Plan, coordinate, and track client projects to ensure timelines, milestones, and quality standards.
• Gather, review, and process onboarding and implementation materials for project success.
• Serve as the primary liaison between clients and Lumelight, understanding goals and needs.
• Communicate with clients through meetings, status updates, and reports.
• Partner with the Data Team to ensure accurate data collection and timely deliverables.
• Collaborate with cross-functional teams to ensure alignment and successful outcomes.

Conocimientos

Client services

Account management

Project coordination

Time management

Organizational skills

Relationship building

Educación

High School Diploma

College preferred

Herramientas

Microsoft Office Suite

Video conferencing

Descripción del empleo

Account Manager-Verification Services

Who We Are: At Lumelight, we're helping employers, brokers, and third-party administrators navigate the increasingly complex world of benefits administration and compliance. As a growing organization, we combine expertise, technology, and service to deliver solutions that make a meaningful impact on our clients.

We're looking for an experienced Account Manager, Verification Services who is excited to contribute to a high-performing team and help support our continued growth.

We are hiring for an Account Manager, Verification Services:

Position Summary

Reporting to the Manager, Verification Services, individuals in this role are responsible for serving Lumelight clients and partners, managing client relationships, coordinating resources, overseeing project timelines, and ensuring high-quality deliverables from project kickoff through completion. Account Managers also ensure client deliverables meet quality standards starting with a project's kick-off through completion. This position is client-facing while also working closely with the rest of the Operations Team and other departments to ensure that everything we do is for the betterment of our clients. This position is remote within the continental United States.

Responsibilities

• Plan, coordinate, and track client projects and deliverables to ensure timelines, milestones, and quality standards are consistently achieved.
• Gather, review, and process all required client onboarding and implementation materials to support successful project execution and delivery.
• Serve as the primary liaison between clients and Lumelight, building strong relationships through a clear understanding of client goals, business needs, and expectations.
• Communicate effectively with clients and their representatives by facilitating meetings, responding to inquiries, providing status updates, and delivering project reports.
• Partner closely with the Data Team to ensure accurate data collection, analysis, and timely completion of client deliverables.
• Collaborate with cross-functional teams throughout the audit process to ensure alignment, transparency, and successful project outcomes.
• Monitor project progress, identify risks or potential issues, and proactively communicate solutions to maintain project success.
• Ensure all client deliverables are accurate, complete, and meet established quality and service standards.
• Maintain detailed project documentation, client records, and communication logs in accordance with company processes and procedures.
• Support continuous improvement initiatives by identifying opportunities to enhance client experience, operational efficiency, and team effectiveness.
• Perform other duties and special projects as assigned.

Education & Experience

• Education: High School Diploma, College preferred
• Minimum of 1-3 years of experience in client services, account management, project coordination, customer support, or a related field. Experience in health benefits, insurance, healthcare, or professional services is preferred but not required.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) and video conferencing.
• Required software: Demonstrated ability to deliver exceptional service and support to clients with complex needs while managing multiple priorities.
• Superior problem‑solving ability, preferably within a customer environment.
• Superior account management, time management and organizational skills and the ability to quickly adapt to multiple priorities.
• Demonstrated relationship building skills including engaging, persuading, debating, and gaining credibility with key parties involved throughout the audit process.

Location & Work Environment

• This position is a remote position within approved Lumelight states.
• This job operates in a professional office environment, whether in person or remotely.
• This role routinely uses standard office equipment such as computers, phones, and printers. Equipment will be provided to you.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Schedule

• Monday through Friday, 40 hours a week, following an agreed‑upon schedule.
• Extended hours and/or weekends will be required during the busiest season of ACA reporting, which mainly occurs in the first quarter of the calendar year.

Travel

Minimal travel is required.

Medical, Dental and Vision Benefits

• ~ Health Savings and Flexible Spending Account Options
• ~Employee Assistance Program
• ~ Company-paid Life and Disability Insurance

Recruitment Policy

We are currently recruiting from the following states: All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.