Location: Remote (US), preference for NYC
Travel: Occasional travel required (venue site visits, client meetings)
Responsibilities
- Serve as a regular point of contact for clients for day-to-day questions, status updates, scheduling, and issue resolution
- Liaise between clients and internal media, creative, analytics, and tech teams to ensure alignment, dependencies, and timely execution
- Participate in client calls, meetings, and check-ins alongside the Account Director
- Draft weekly campaign performance reports (in partnership with media teams), summarizing results, identifying trends, and making recommendations
- Pull and validate data from multiple ad platforms and dashboards (Google Ads, Meta, DV360, TikTok, etc.)
- QA campaign data: check for anomalies, pacing deviations, tracking issues, discrepancies in spend, creative flags, etc.
- Manage pacing trackers, budget sheets, and spend forecasts for assigned accounts
- Flag and reconcile discrepancies, work with media teams and the Account Director to reconcile budgets
- Help maintain spend vs plan visibility for clients and internal stakeholders
- Assist in drafting briefs, audience plans, channel recommendations, and optimization ideas
- Provide support on administrative tasks: scheduling, client documentation, meeting notes, asset tracking
- Support cross-channel coordination, ensuring dependencies, timelines, and handoffs are met
- Ensure adherence to internal processes, checklists, QA protocols
- Maintain and improve documentation, workflows, and templates for account delivery
- Help with onboarding new clients or expanding campaign capabilities (new channels, tech integrations)
Qualifications
- 2 – 4 years in digital marketing / agency environment with proven experience managing client-facing digital advertising campaigns
- Prior exposure to live entertainment / performing arts / theatre marketing is a strong plus
- Comfortable with Meta, TikTok, Google Ads, DV360, programmatic, and analytics (Google Analytics / dashboards)
- Able to interpret campaign data, spot anomalies, derive insights, and suggest optimizations
- Ability to manage tasks across multiple accounts simultaneously, ensure deadlines are met
- Clear written and verbal communication skills; ability to summarize performance, coordinate teams
- Strong QA mindset, meticulous in campaign setups, tracking, reporting
- Comfortable working with cross-channel teams in dotted-line relationships; supportive collaborator
- Proven practical knowledge of Google Drive and/or Microsoft Office Applications, especially Sheets/Excel and Google Slides/PowerPoint
What We’re Looking For
- Confident QA, pull reports, surface insights, and support optimizations under your accounts
- Timely and high-quality weekly reports and performance summaries that position you as a reliable partner
- Early correction of discrepancies / data anomalies before they impact client trust
- Streamline internal processes (report templates, QA checklists, dashboards)
- Provide value through recommendations and optimizations that improve key metrics (e.g., ticket sales, CPA, ROAS)