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Account Manager – Venues

Arts Hacker

United States

Remote

USD 50,000 - 70,000

Full time

Today
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Job summary

A digital marketing agency is seeking a client manager to handle digital advertising campaigns remotely. The ideal candidate will have 2-4 years of experience in a marketing agency and be skilled in communication, data analysis, and quality assurance. Responsibilities include managing client relations, drafting reports, and ensuring campaign success across multiple platforms. Strong familiarity with Google Ads and a meticulous eye for detail are essential.

Qualifications

  • 2 – 4 years in digital marketing / agency environment managing client-facing digital advertising campaigns.
  • Experience with live entertainment or performing arts marketing is a plus.
  • Proficient in interpreting campaign data and suggesting optimizations.

Responsibilities

  • Serve as a point of contact for clients for day-to-day questions and issue resolution.
  • Draft campaign performance reports summarizing results and trends.
  • Manage pacing trackers and budget sheets for assigned accounts.

Skills

Client communication
Campaign data analysis
Digital marketing
QA mindset
Collaboration
Attention to detail

Tools

Google Ads
Meta
DV360
Google Analytics
Microsoft Excel
Job description

Location: Remote (US), preference for NYC
Travel: Occasional travel required (venue site visits, client meetings)

Responsibilities
  • Serve as a regular point of contact for clients for day-to-day questions, status updates, scheduling, and issue resolution
  • Liaise between clients and internal media, creative, analytics, and tech teams to ensure alignment, dependencies, and timely execution
  • Participate in client calls, meetings, and check-ins alongside the Account Director
  • Draft weekly campaign performance reports (in partnership with media teams), summarizing results, identifying trends, and making recommendations
  • Pull and validate data from multiple ad platforms and dashboards (Google Ads, Meta, DV360, TikTok, etc.)
  • QA campaign data: check for anomalies, pacing deviations, tracking issues, discrepancies in spend, creative flags, etc.
  • Manage pacing trackers, budget sheets, and spend forecasts for assigned accounts
  • Flag and reconcile discrepancies, work with media teams and the Account Director to reconcile budgets
  • Help maintain spend vs plan visibility for clients and internal stakeholders
  • Assist in drafting briefs, audience plans, channel recommendations, and optimization ideas
  • Provide support on administrative tasks: scheduling, client documentation, meeting notes, asset tracking
  • Support cross-channel coordination, ensuring dependencies, timelines, and handoffs are met
  • Ensure adherence to internal processes, checklists, QA protocols
  • Maintain and improve documentation, workflows, and templates for account delivery
  • Help with onboarding new clients or expanding campaign capabilities (new channels, tech integrations)
Qualifications
  • 2 – 4 years in digital marketing / agency environment with proven experience managing client-facing digital advertising campaigns
  • Prior exposure to live entertainment / performing arts / theatre marketing is a strong plus
  • Comfortable with Meta, TikTok, Google Ads, DV360, programmatic, and analytics (Google Analytics / dashboards)
  • Able to interpret campaign data, spot anomalies, derive insights, and suggest optimizations
  • Ability to manage tasks across multiple accounts simultaneously, ensure deadlines are met
  • Clear written and verbal communication skills; ability to summarize performance, coordinate teams
  • Strong QA mindset, meticulous in campaign setups, tracking, reporting
  • Comfortable working with cross-channel teams in dotted-line relationships; supportive collaborator
  • Proven practical knowledge of Google Drive and/or Microsoft Office Applications, especially Sheets/Excel and Google Slides/PowerPoint
What We’re Looking For
  • Confident QA, pull reports, surface insights, and support optimizations under your accounts
  • Timely and high-quality weekly reports and performance summaries that position you as a reliable partner
  • Early correction of discrepancies / data anomalies before they impact client trust
  • Streamline internal processes (report templates, QA checklists, dashboards)
  • Provide value through recommendations and optimizations that improve key metrics (e.g., ticket sales, CPA, ROAS)
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