Account Manager, US Defense

IDEX; Boulder (CO); On-site; USD 120,000 - 180,000; Full time

Job summary

IDEX is seeking an Account Manager – US Defense within MSS to lead strategic key accounts for the Global Space and Defense team. You will act as the main contact for key clients, map objectives, and drive growth.

Responsibilities include building long-term relationships, understanding customer needs, negotiating contracts, coordinating with sales, marketing, product development, and customer support, and delivering solutions that meet targets. Occasional travel required.

Qualifications

• Bachelor’s Degree in Business, Marketing, or related field (MBA preferred).
• 7+ years of account management or related field with key accounts.
• Proven track record with strategic relationships and growth.
• Strong negotiation, communication, and market trend understanding.

Responsibilities

• Develop and maintain strong relationships with key accounts, acting as the primary point of contact.
• Understand the business needs and objectives of key accounts, and develop tailored strategies to meet those needs.
• Identify opportunities for growth within existing accounts and develop plans to capitalize on those opportunities.
• Collaborate with internal teams, including sales, marketing, product development, and customer support, to ensure successful delivery of solutions to key accounts.
• Monitor account performance and provide regular updates to senior management.
• Negotiate contracts and agreements with key accounts, ensuring mutually beneficial terms.
• Conduct regular business reviews with key accounts to assess satisfaction and identify areas for improvement.
• Stay up-to-date with industry trends and market developments to inform account strategies.
• Represent the company at industry events, conferences, and trade shows.
• Develop and implement account plans to achieve revenue targets and business objectives.
• Provide leadership and mentorship to account managers and other team members.
• Develop and execute strategies to expand business within key accounts, including cross-selling and upselling opportunities.
• Identify and pursue new market opportunities to grow the business and increase market share.
• Work with the sales team to identify and acquire new key accounts, expanding the company's customer base.
• Develop accurate revenue forecasts and track performance against targets, making adjustments as needed to achieve growth objectives.
• Continuously seek ways to innovate and improve account management processes to drive business growth and enhance customer satisfaction.

Skills

Account management

Relationship building

Negotiation

Strategic planning

Communication

Travel readiness

Education

Bachelor’s Degree in Business/Marketing

MBA preferred

Job description

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you. IDEX Materials Science Solutions (MSS) is a newly formed group made up of 11 Materials Sciences businesses across 14 locations within the US and Europe. These businesses include: Advanced Thin Films, Inc., CVI Laser, LLC, CVI Laser Limited, Iridian Spectral Technologies Ltd., Superior Technical Ceramics Corp (STC), Tecan Limited, Veco B.V., Atul, Veco Precision India Pvt. Ltd (VPI), Millux B.V., and Louwers Hanique B.V.

Reporting Relationships

The Account Manager – US Defense within MSS will report directly to the Director of US Defense –and will be an individual contributor developing strategic accounts for the Global Space and Defense team.

Responsibilities

• Develop and maintain strong relationships with key accounts, acting as the primary point of contact.
• Understand the business needs and objectives of key accounts, and develop tailored strategies to meet those needs.
• Identify opportunities for growth within existing accounts and develop plans to capitalize on those opportunities.
• Collaborate with internal teams, including sales, marketing, product development, and customer support, to ensure the successful delivery of solutions to key accounts.
• Monitor account performance and provide regular updates to senior management.
• Negotiate contracts and agreements with key accounts, ensuring mutually beneficial terms.
• Conduct regular business reviews with key accounts to assess satisfaction and identify areas for improvement.
• Stay up-to-date with industry trends and market developments to inform account strategies.
• Represent the company at industry events, conferences, and trade shows.
• Develop and implement account plans to achieve revenue targets and business objectives.
• Provide leadership and mentorship to account managers and other team members.
• Develop and execute strategies to expand business within key accounts, including cross-selling and upselling opportunities.
• Identify and pursue new market opportunities to grow the business and increase market share.
• Work with the sales team to identify and acquire new key accounts, expanding the company's customer base.
• Develop accurate revenue forecasts and track performance against targets, making adjustments as needed to achieve growth objectives.
• Continuously seek ways to innovate and improve account management processes to drive business growth and enhance customer satisfaction.

Requirements & Experience

• Bachelor’s Degree in Business, Marketing, or a related field; MBA preferred.
• 7+ years of experience in account management, sales, or a related field, with a focus on managing key accounts.
• Proven track record of building and maintaining strategic relationships with key accounts.
• Strong understanding of industry trends and market dynamics.
• Excellent communication and interpersonal skills.
• Strong negotiation and contract management skills.
• Ability to develop and execute strategic account plans.
• Results-oriented with a focus on achieving growth targets.
• Ability to work effectively in a fast-paced, dynamic environment.
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• Strong analytical and problem-solving skills.
• Demonstrated experience in driving business growth and expanding market presence.
• Ability to develop and implement long-term strategies for business growth and market expansion.
• Strong sales skills with the ability to identify and capitalize on new business opportunities.
• Focus on understanding and meeting the needs of customers to drive satisfaction and loyalty.
• Must travel as needed to meet with customers, partners, and attend industry events.

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