Account Manager Trainee

Hilti, Inc.; Nashville, Bridgeport (TN, CT); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated Store Representative to manage and operate a retail location. This role focuses on maximizing sales and enhancing customer engagement through exceptional service and innovative merchandising strategies. You'll be part of a passionate team committed to making a real difference in the construction industry. With a strong emphasis on personal growth and development, this position offers numerous opportunities for career advancement and relocation within a global organization. Join a vibrant team that values diversity and innovation.

Benefits

Medical/Dental/Vision coverage

401(k) plan with matching

Generous Paid Time Off

Paid parental leave

Education reimbursement

Back-up daycare

Life and disability insurance

Employee Assistance Program

Wellness screenings

Opportunities for growth

Qualifications

• High School Diploma or GED required; Bachelor's Degree preferred.
• Previous customer service and/or sales skills preferred.
• Ability to lead change and adapt to a fast-paced environment.

Responsibilities

• Manage and operate a Hilti Store to maximize walk-in sales.
• Review shipping documents and sales trends to ensure inventory levels.
• Maintain a clean and organized work area at all times.

Skills

Customer Service

Sales Skills

Inventory Management

Communication Skills

Adaptability

Education

High School Diploma or GED

Bachelor's Degree

Tools

Hilti Software

Job description

What's the role?

The purpose of this role is to manage and operate a Hilti Store to maximize walk-in sales and smaller field accounts to drive customer engagement and provide a high level of customer service (95% order fill rates). All activities are performed with the ultimate objective of providing Total Customer Satisfaction and driving the Hilti Brand.

Who is Hilti?

At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.

What does the role involve?

• Sell, service, and promote the full Hilti product line directly to walk in customers and smaller field accounts; create innovative ways to drive sales through merchandising and product demo efforts
• Review and analyze all shipping documents and sales trends; identify and make corrections to ensure correct inventory levels are on hand to drive sales
• Post receipts, disbursements, and material returns; review reorder recommendations to ensure adequate replenishment of the Hilti Store
• Expedite customer backorders and switch to locations that meet customers' delivery requirements with the most cost-effective mode of transportation
• Reconcile opening, closing, and annual physical inventories for the Hilti Store
• Audit Hilti Store cycle counts, backorders, unconfirmed orders, and manual stock status transactions to ensure inventory levels are correct and consistent
• Maintain a clean and organized work area and storefront at all times; keep assigned equipment in good order and up to Hilti brand standards
• Utilize Hilti's different computer software to increase customer interactions and warehouse functions
• Perform other duties as assigned

Hilti North America ranked #13 on the Glassdoor 'Top 100 Best Workplaces' in 2024

What do we offer?

• Medical/Dental/Vision coverage effective on your first day of employment
• 401(k) plan with dollar-for-dollar matching, up to 6% matching, up to 6% match and fully vested after one year of employment
• Generous Paid Time Off policy and holidays including two days to give back to your local community
• Paid parental leave, sabbaticals, military leave
• Education reimbursement and student loan assistance
• Up to five days per year of back-up daycare
• Life, accident and disability insurance
• Employee Assistance Program (EAP), company-paid wellness screenings
• Opportunities for growth - shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operate

What you need is:

• High School Diploma or GED required; Bachelor's Degree preferred or equivalent work experience
• Previous customer service and/or sales skills preferred
• Ability to lead change and adapt to a fast paced, dynamic environment
• Excellent written, verbal, and presentation skills
• Drive to develop strong and sustainable customer relationships.
• Must be willing to relocate within 18-24 months.
• After successful completion of the Hilti Store Representative Development Program, the next position will usually require a move; we are a global sales and marketing organization, geographic flexibility is a must.

Why should you apply?

Let's face it, we know there are lots of other companies out there, however, we have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. Throughout the program you will work with leaders who not only understand our business but have a passion for people development and helping others achieve greatness.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.